I ordered the complete series of Malcolm in the Middle on DVD last November 2007. I was hoping to have it in time for Christmas. The following is an itemized list of my contacts with the company -

11/24/07 4:17 am – I received an e-mail confirmation of my order that I placed with Naxpmedia.com.
11/28/07 12:32 pm – I received an e-mail from Naxpmedia.com stating that my order had shipped.
12/14/07 1:44 pm – I sent an e-mail asking the status of my shipment. I ordered on 11/24 and I still hadn’t received anything.
12/17/07 1:11 pm – I received a new tracking number from Naxpmedia.com.
12/22/07 1:51 pm – I sent an e-mail requesting an order update since it had been 20 business days since my initial order and the new tracking number only had “Billing Information Received” on ups.com. No response.
12/26/07 12:12 pm – I sent an e-mail requesting a refund.
12/26/07 12:41 pm – I received a response from Mary in Customer Service at Naxpmedia.com that I would be refunded.
12/28/07 8:29 pm – I sent an e-mail requesting that my refund be credited back to a different credit card number, since the card I used when I ordered the product was no longer active. No response.
1/2/08 10:31 am – I sent an e-mail asking when my refund would be processed and if the refund can be issued via check. No response.
1/4/08 9:35 am – I tried to call Naxpmedia customer service but it said their phone center was temporarily closed and to send an e-mail or utilize their live help on their website. I checked their website and it said that Live Help was unavailable and all my e-mails are ignored. No response.
1/8/08 5:03 pm – I sent another e-mail asking the status of my refund and why have my previous e-mails have gone ignored.
1/8/08 5:44 pm – I received an e-mail from Jennifer Holding from their customer service asking what my question was and my order number.
1/8/08 8:09 pm – I responded that I had requested a refund on December 26th and I was still waiting. I also stated that the original credit card I had used to make the purchase no longer worked and I would need the refund issued via a different credit card or check.
1/9/08 11:09 am – I received an e-mail from Jennifer stating they would check to see if I had received a refund and if I have received a refund, there’s nothing they can do. If not, then they would issue a check.
1/10/08 10:27 am – I receive an e-mail from Jennifer stating that my credit card had expired and I needed to provide a new expiration date in order to process the refund.
1/10/08 10:55 am – I responded that the card is no longer active due to the bank’s merger.
1/10/08 11:07 am – I received an e-mail from Jennifer stating they would issue the refund via check.
1/17/08 10:21 pm – I sent an e-mail asking if my refund has been issued.
1/18/08 9:33 am – I received an e-mail from Jennifer stating that the refund has not been issued and I will receive an e-mail when it is issued.

I never received a refund. I got sick of waiting so I went to my bank and disputed the item and received a full refund from my bank. If anyone else has been scammed by this company, you can dispute the item with your bank or credit card company and usually you'll get a refund. I'm still upset over the treatment I received from this company, but at least I got my money back. I just learned my lesson to purchase only from online companies I know.