I was visiting my local bike shop on a bustling Labor Day Monday, having my gears worked on in the shop area before hours( I am a good standing customer as you can see from my reviews) when two representatives of this company www.outdoortravels.com were returning a few rental bikes they had ridden for several days earlier . The manager, who is a mellow fellow told me that they had taken bikes out for two days without leaving any valid I.D.(only a gift card) and so with good reason he and the other employees had thought the bikes had been stolen, a Marin Lucas Valley with shimano ultegra upgrades and a Specialized crosstown. I heard from the back area the outdoortravels.com reps complaints; "The bikes are dirty!" "the shop is dirty!" and the verbal abusive threats made to the manager and his teenage employee..."Your all ***holes", and" I will bury you all on the internet by blasting you in forums, we work for outdoortravels.com " blah blah blah... The manager did not even retaliate or lose his temper. Being an eye and ear witness, and after looking on the www.outdoortravels.com website, I was appalled to see such childish behavior coming from a "professional "web reviewer. True to their word, they have put up several personal and negative posts about the shop, going so far as to say that the shop is dirty (unless he went to use the bathroom, that is...)and they should have purchased dept.store huffy's (!?)... this one completely goes against anyone who knows ANYTHING about bikes and SAFETY, including me! So my point to all this is, DO NOT use www.outdoortravels.com if you are looking for honest and unbiased travel advice..