the webiste will not access for me its says the page cannot access i called the help line and still didnt get my answers of how to get back on and i would like to be able to get back on that website again

Around February 1st i wanted to try a dating service so i logged into www.singlesnet.com. I tried it out and liked it so on February the 15th I had them to upgrade it to a gold membership. On February the 18th they took the money out of the checking account and i was emailing ladies to date. On February the 28th i tried to log into singlesnet and did but i could not email any ladies so i went to there help system to ask what was the problem and they said i was not a paying member. I have my checking account statement but i was suppose to get 30 day and i only got 10. I have turned this matter over to the better business bureau but be aware if they will take my money they can take your money. So make sure you keep all paper work that shows u paid.I do not know if this is a scam or not but the next step is filing a police report and see what will happen. Thanks mike.