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jcisco
October 23, 2010
Fradulent Charges
This company has allowed someone that stole my debit card information to use it. After emailing back and forth with different people from customer services (because they do not have a phone number to call), I had to give them the first six and last four numbers of my card along with my expiration date and the name on the card (MINE), I looked at my banking account and once again the company added another charge! I do not, nor will I ever, have a skype account. They keep giving me the run-around about the first charge and I have yet to get a response since the second charge hit my bank account. They are not assuming responsibility for these charges, or the fact that it is a stolen card number. They are telling me that these charges may be for a family member or friend’s account. It is just me and two small children in my home, AND nobody that I know has a skype account. We all have Logitec Vid to chat with my sister in Georgia (we live in Illinois). We do not even ever use it, but that is what we have. It is a very nice and FREE program. Skype customer service has asked me time and time again for a user name and account number and I have repeatedly told them I do not have an account. I do not trust these people and would NOT recommend doing service with a company that can take such a crime with little concern. And on top of the little concern allow a SECOND charge to be fraudulently charged with this stolen card!! I wrote the beginning of this review about 9 hours ago to as many skype review sites as I could, but now I look at my account again and (after canceling my card this afternoon) I have two more charges, making it a total of FOUR fraudulent charges. I have been unable to get a response to my THREE emails to them today, but needless to say I am beyond pissed. My FOUR charges are for 13.83, 13.88, 13.88, and 13.97. This company needs to be stopped. To make things worse my bank not only is CHARGING me to get a new debit card, but they are unable to do anything until these charges are no longer pending. So as long as these charges are pending, I cannot have that money. The first charge has been there since the 19th at least and today is the 22nd. So for three days I have been unable to have all of my funds in my account because of these people.
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