im a buyer from Malaysia.. i use viaddress.com because they provide me mail forwarding services.. so i bought a toy from ebay US and the seller had send to viaddress.com.. the tracking number from USPS shows that it is delivered.. but the account page of viaddress of mine shows nothing.. i trying to use the contact service on the website.. but no reply till now.. i was terribly scared now as that cost alot to me.. it used up almost all my saving.. i hope someone can help me here? or do u think i ask the ebay seller to retract the postage? is that possible on USPS? im not really sure how it works there..

and i found out something weird.. a good website.. normally u click on the username box.. it will immediately become blank.. but viaddress.com doesnt become blank on the box.. so obviously is a fail and scam website.. simply do it without QC..

1 more thing.. i cant click on the purple CONCIERGE button.. it shows pointer instead of a hand.. is kinda weird when i saw this 2 situation.. should say i didnt do any research from google.. damn it.. greedy make me fall in this.. just because of the ATTRACTIVE OFFERS given.. DAMN!!!

anyway.. i hope someone can stop viaddress.com to continue scam people around..

I have several items delivered to them and when I request for shipping to my address in Indonesia, 1 of the shipment request said it was Shipped but when I checked on Fedex, they said they haven't got the goods.
While I have 3 more shipment request which the status is kept "Processing". I have contacted their customer service through their helpdesk system http://viaddress.zendesk.com and they have not answered in the last 14 days.

One of my high value items is stuck with viaddress since 16 Nov. On 19th Nov, I was able to speak to someone who promised to look into the matter. But now even their voicemail box is full and they do not bother to answer the phone.

I have a rather expensive item stuck with them which was a thanks giving gift for my daughter. I hope that I can get it by her birthday on 9/Dec.

I live in Belgium and in no way related to viaddress or any of its competitors.

My suite ID is A918048
My last shipment has been delivered via FEDEX tracking Id 4687 5813 1460 (signed by someone named s. Wedge)

I have sent 1800 emails to viaddress and made atleast 300 phone calls about my package that they have since 19 Nov.
However, NO RESPONSE.

I guess they have already wound up and run away with the loot. Don't forget that there was huge inflow into viaddress due to the holiday season, esp thanksgiving.

I am now 100% sure that the people behind viaddress are professional thieves. They never steal your first or second package to gain your trust but the moment you ship an expensive one after that, it will be gone.

I am preparing to file a formal complaint against these scammer and prevent them from fooling other people like us.

IF YOU HAVE ANY COMPLAINTS AGAINST VIADDRESS.COM THAT CAN HELP ME SUBSTANTIATE MY/OUR COMPLAINT, PLEASE DO THE FOLLOWING.

Send and email to me at againstviaddress (at) gmail (dot) com
with the following details.

Your details :
Name :
Address :
Phone:
email :

Shippng detais : (to contact you in case of refund/recovery)

Initial shipment carrier (from seller to viaddress) :
Initial shipment tracking number :
Item Value :

Status (where is the shipment now)
Did viaddress add it to your shipping manager:
Did viaddress ship it to you?
Shipping promised by viaddress shipping calculator:
Shipping charged by viaddress:

Your complaint description:

If possible, please send this on a word document.

Also, please post your negative reviews on as many sites as possible. (not only about viaddress but about any service that has cheated you)

Again, I am a victim of viaddress and not associated with any of its competitors. My deails are in the post below. Only that I have decide not to let these bugger go off so easlily.

Help me, help yourself and help other who might be thinking of joining viaddress.

tracking number : 716501149160
oreder number:VIA5417737

Today is 27th Apr 2010 my shipping manger was updated on 21th Apr and i made my payed for the shipment next day until today 27th Apr
they have not response for my e-mail or re-ship the item...
VIAddress service should not be used due to their un-reasonable Service

A new website has been put up called viaddress.com. They supposedly offer mail forwarding services. I was researching this market as there was a product I wanted to purchase that was only available in the US. I came across this gem, viaddress.com. The primary thing I found was that on every website, viaddress had dozens of five-star reviews, even when major websites such as Amazon only had a handful. Doing a bit more searching I found that viaddress was paying people to write positive reviews of the company, even if they had never used their service!
http://data.getafreelancer.com/project/594220/Project%2BDetail.txt
It includes what to say, what websites to post on, and even how to mask your IP address so it does not show as Spam. Many of the "reviewers" that posted positive reviews for viaddress posted bad reviews for the company's competitors, again even though the probably never used them. Why would anyone deal with a company that has to engage in such tactics?!?
There are a lot of other red flags too. The address provided is at a UPS store, not an actual business location.
Also, the viaddress.com registrant information is concealed behind a host proxy, which is not something most legitimate companies do. And many of their graphics are taken right from a competitor's website. This company is bad news and should be avoided at all costs.