Reserved 2 rooms. Checked in early and it took 45 minutes waiting in line to check in. Was told rooms would not be ready untill 4:00 p.m. Went back to frontdesk at 4:02 to get room keys and waited another 30 minutes to get room keys and was told that only one room was ready and to go ahead to that room and call back to desk and a bellboy would bring keys. Called front desk 6 more times to get keys and kept getting the same answer that it was not ready and we would get the keys "soon". Also was transferred to hotel management during those 6 calss and was continuously cut-off or hung up on. Finally at 5:40 key to second room were brought while our 73 yr old friend that was staying in that room sweltered under 99 degree heat. Rooms had no Microwave or Refridgerators, or shampoo, and in one room there were no washclothes. Management was completely and utterly unfriendly and to say the least we were extremely upset at how we were treated. They didn't offer any kinf of compensation or other sort of "customer service" to make us more comfortable. Complete sham of a "Resort"