Imagine staying at hotel while waiting for the completion of a house being built. You enroll in the guest program and earn points. Imagine forgetting your first account information and opening a second account.

Now, imagine earning points on both accounts. Finally, you realize that you have two accounts and you call Wyndham Rewards to consolidate your accounts. This is where my nightmare begins.

I have two Wyndham Rewards accounts. For over two weeks, I have been emailing, sending in customer service forms and calling customer service. No one can give me an explanation WHY in this day and age of computers, that two accounts can't be merged within a few minutes of making the request.

This is inexcusable.

Perhaps because I am owed two free nights?

This is NOT a way to earn customer loyalty. Furthermore, I am in the travel industry and I am not letting this matter go without some type of satisfaction.

Anyone else out there with a similar story?