Wyndham Vacation Ownership

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Category: Travel

Contact Information
Myrtle Beach, South Carolina, United States

www.fairfieldresorts.com

Wyndham Vacation Ownership Reviews

H. G. May 21, 2010

Franz Hanning

Franz Hanning (http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=270779&ticker=WYN:US) baiting ref Joe DeRosa into a halftime altercation at the Tuesday May 18th, 2010 Magic/Celtics Game 2 finals match is f-ing ridiculous. This douche makes 606K a year with 922K in restricted stock awards and has the nerve to make a drunken spectacle of himself in front of the whole world. And don’t tell me this dumb bastard wasn’t drunk. Only the real lushes have two drink bracelets at a sporting event. Way to represent a fortune 100 company there captain “count on me!”

Not only is he sporting the parted-down-the-middle hairdo like he is the prime minster of England or the fruity albino from Twilight, but he rocks the three-button-down un-tucked man-blouse look. Christ, act your age and throw on a saber tooth tiger skin ala The Flintstones.

Those of us that made the mistake of signing a contract with the crooked company this pole-smuggler runs should take a lesson from Franz. If we don’t like the calls (marketing or collections), we should go down to the table that we bought this pile of vomit from and flail our arms about like a fairy princes until someone throws our contract back in our face. But instead of throwing it back, wipe your ass with it and mail it to Franz. Maybe he’ll get the NBA to fine DeRosa enough to cover the cost.

Do yourself a favor and google Wyndham and class action lawsuit. I can only imagine you’ll find something to get lumped in with. I bet money that their corporate e-mail naming is like everywhere else, so try [email protected] and see if you get a response. Make sure to tell him that you’ll come down drunk in a sleazy un-tucked button-up shirt with the top three buttons undone to make a complaint if he’ll let you blame it on the company.

April 6, 2008

Terrible service!

OK be careful when making your reservations... This trip has GOT to be the WORST vacation ever with even WORSE customer service. The reservations group made a mistake and since we arrived after a 14 hour drive on the weekend, they cant accommodate our handicapped guest and handicapped child. Isn't that nice??? What a bunch of a***oles. I was told I had to go to member services for their stupid presentation and was told it would be 45 minutes. At 40 minutes the sales person hadn't even gone into his presentation because of our screwed up account and screwed up reservation. When i announced at 40 minutes I was done, the sales person turned into a real asshole and so did his manager. They were angry because they didn't get to present their sales pitch.

Okay after spending my entire day yesterday dealing with horrible customer service who couldn't accommodate the handicapped guests at their establishment these assholes actually expected us to sit and listen to a presentation about how GREAT they are? We are supposed to be VIP Gold members and due to the fact we own five units but two fixed weeks we no longer qualify??? WTF???? You take thousands of my dollars in maintenance fees which you assholes are still deducting from my acct, you promise me over a year and half ago it would be fixed and here we are with a screwed up reservation and still no resolution.

We have spent the weekend carrying a handicapped child across a ridiculously busy road that we shouldn't be doing and than since our unit is about a football fields walk from the garage we have had to help a 50+ year old man make it to and from the car, unit, etc... This is UNACCEPTABLE... So to all, MAKE YOUR RESERVATIONS AND PRAY... because after 20+ years of ownership this is the worst experience ever and they say tough luck losers you are on your own figuring this out for the weekend because the resort and reservations don't share a mutual system where they can see if there just might be some way to fix it??? The property manager was contacted and she didn't bother to call. We got stuck with some asst who didn't know squat either.

Okay the mystery here... Don't many people in HOSPITALITY work weekends??? Don't lots of travelers travel on the weekend? Well if you have a mistake with them and its on the weekend just kiss your weekend goodbye dealing with people who say the want to help but cant/don't/wont, etc. and than you are stuck waiting till 2 days later to fix the problem.

After a 14 hour drive I didn't want to be put on hold for two hours at the reservations desk talking to owner services. I'm a damn VIP Gold member and this didn't get us squat...

DON'T SUPPORT THIS COMPANY. THEY HAVE GOTTEN TOO BIG FOR THEIR BRITCHES AND NEED SOME HUMBLING QUICKLY.