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sdiddy25
April 12, 2011
Contract Not Fulfilled
Complete lack of respect for customers shown by the general manager Kym Niles. Sold a 1 year membership with 3 months free, pitched to me as an average of $50 a month for 12 months to match the Extreme Fitness membership I originally had. No problem, sign the deal, pay two months up front and make 7 payments each month. Did all of that and referred two people to the club. After 9 payments were made, no free months, another payment came out. Complete scam, GM Kym could easily of just refunded the wrongly taken money and kept a member for a long time after getting my rightful 3 free months. Instead, she tried to scam me with an excuse of something about the last month being held back etc etc...what does this have to do with anything? You pay for 9, 3 free, that's a year. How can you pay for 10 and then get 3 months free?? Complete and utter useless human being with absolutely no customer service sense. Could so easily be a different story, just be an honest person and gym and live up to your end of the bargain, but this gym has shown itself to be like every other gym, a complete scam. Does it really make sense to screw over a loyal customer that made every payment, sent in 2 more members and was planning on staying a member for a long time?? Doesn't sound like good business sense to me. Be aware of this place, they'll scam you big time.
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W.Abdel
September 14, 2010
Billing practice - over charging
I have been billed excessively since May of 2010 at an amount of $36 and $37.50 instead of $22 or $22.60 tax included as my contract with Wynn Fitness indicates. I have been receiving this charge until now with no proof of the extra charge as result of NSF. I am being pre-debited from my Credit Card and therefore if the card does not have sufficient funds the transaction will not even go through, or a notification from the bank will indicate that. I have spoken to my bank and no indications that my card had non-sufficient funds at those times, not the gym provided me with any proof of so. I have been attempting to deal with the Dundas site Manager Moyra in receiving a refund for the excessive amounts of $61 at first (now $76 as it was done again in September of 2010).
I have provided proof of my statements since May of 2010 with the excessive charges and no indication of NSF charges. I have went to the gym in person to speak to Moyra regardless the fact that I have to use public transaction, work 10 hours a day in Toronto, and diabetic which makes me fatigue after a long day to be dealing with such a fraudulent case. I have attempted to call Moyra numerous times and I did not receive a call back and I even left a Voice Message. I went to the branch and she tried to pretend she doesn't know who I am even though I spoke to her 5 minutes prior on the phone.
This have not been dealt with professionally at all, and I am tired of waiting and dealing with this fraud. I have submitted a BBB case and a Consumer Complaint with the Ministry of Consumer Affairs. They sent a response after 2 weeks to BBB saying because I am not happy they canceled my membership ; without any indication of my refund. I sent an official letter to Markus, VP of Operations with request to speak to the legal department. Lets see where this scam goes.
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