he has sent me 4 defaulty machines. all of them non working

My Xbox got the red ring so I called support to set up a repair. I can't recieve packages at my appartment so I have to call UPS and tell them to hold it there then go pick it up. So i get the tracking # and recieve my shipping box. I then mailed it in and 3 weeks later recieve a different Xbox. I plug it in and get ready to start playing but my controllers won't connect. Turns out this one will not work with any wireless controllers or headsets unless you are within a foot of the console. I call Xbox to set up my second repair and they tell me to call back in 24 hours to make sure it doesn't work. I call back again and set up a repair. Customer service tells me we can send you the classic arcade game for your trouble... Cool... i just want my Xbox... So i go through the whole process again of getting tracking #'s and running from UPS shipping center to the UPS store. Finally get my THIRD Xbox and... it's the same broken Xbox i recieved last time. On top of that the didn't send me those sweet arcade games i was supposed to get. So this time I call customer support and just ask for a supervisor. Earl, the supervisor, tells me "Sorry, I will personally make sure this repair will only take a week. You will recieve your box to ship it out on Monday and I will make sure you get those spectacular arcade games!!! So at this point I am just happy it will only take a week. I asked Earl to send my a tracking # to my E-mail so i didn't have to keep calling to get one. He says no problem they will send you one within 24 hours. Cool beans. Tuesday comes no box to ship out this thing and no E-mail with the tracking #. Now i am starting to get a bit frustrated. I call support again and ask for a supervisor. He tells there is no way i can get my Xbox in a week and he will have somebody call me tomorrow that will monitor the repairs. Well for once something happened that they said would happen. Today I recieved my call from Emerson, the monitor, who was good for a laugh. I told him my story and he said he was VERY SORRY... I wish i had a nickel for everytime i heard their customer support say that then i could just go buy a new Xbox Elite or a console that works. He told my the best they could do for me was a free wireless controller and if I wanted it could be wired just in case... you know... they sent me another broken Xbox. He actually said that hahaha. He also said that my buddy Earl the "SUPERvisor" was just telling me that i would get the Xbox in a week so he could make me feel better and could hang up. He said if i am not satisfied with what they are doing i can write Xbox a letter so here it is. After 2 and a half months, 20+ phone calls, countless hours talking to customer service that barely understands what i am saying, and about 100 miles of driving back and forth to UPS I sit her with no Xbox waiting for my arcade game and a controller (I could't even pick the color i wanted... pink) I still feel like NOBODY CARES. I decided to post this but like the rest of my experience with Xbox and microsoft it will probably end up a waste of time... : ( unhappy face