CUSTOMER SERVICE AND THE ELECTRONIC DEPT.

I understand policies and laws, but if the company fail to show these policies and laws (in each Dept that the policy applies to) so that ALL the customers can read them, then the company is providing POOR CUSTOMER SERVICE. I have no problem with their policies and laws, but give me a chance to know about them before I buy the product. There are no signs stating that you can not return or exchange XBOX 360 games no where in the store or on the reciept. Even if it is a federal law ALL COMPANIES SHOULD PROVIDE THIS INFORMATION so that customers can read and have the opportunity to make a choice in purchasing the product. These games aren't cheap! The manager at the EVAN GEORGIA Store(December 26, 2009, Between 6-7:30 pm) Walmart had the audacity to tell me that the policy is online. AS IF EVERYONE HAS THE INTERNET. I have the internet, but I didn't and I'm sure everyone else don't think about going online to read their policies when the policies should be displayed in the department where you are purchasing the product. What make it so bad is someone in the electronice department assisted me in selecting the game and I assumed she knew what she was talking about. After I get home and open the game and it loaded on the XBOX, I realized it was the wrong game. I called customer service and they told me that it was ok that I can come and exchange the game. I get to walmart and the line is outside and it's cold, only to be turned around stuck with a game I've already played and spent fifty dollars on.

THANKS FOR YOUR LOUSY SERVICE WALMART. I WILL MAKE SURE ENOUGH PEOPLE KNOW ABOUT THIS BEFORE THEY THINK ABOUT PURCHASING ANYTHING FROM YOUR STORE AGAIN.