I wanted to buy a DUI home security system without monthly charges. The pricing of X10 was very attractive, but the software is buggy and took multiple reinstallations to get it to work.
After I got it to work I realized it did not sent out an email when the alarm got triggered as it was advertised. I called them up and it turns out you needed another module (Myhouse online) to send emails. They sold it to me for an additional $20.
After installing it it turns out their module sends emails all the time, regardless of whether the security system is armed or not. I spoke with the technical support and they want another $50 for another software module (Smart Macros) to add the condition that the alarm system is armed.
The whole thing will cost $170 instead of $100 if I had bought everything packaged as one from the start (an offer that exists, but noone mentioned over multiple conversations). They are not recognizing their mistake and want to milk it for all its worth.
Their basic sale support was unhelpful at the least and I have inititated two higher level manager complaints, to which they never responded.

According to the notes on that order, my referal was sent to the Order Processing Department today so it should process by the end of business today. I will try to check later and see if anything was done. If it has not been done by then I will email a manager to look into it. After today, I will not be back into the office until Monday so I will not be able to check tomorrow.

I call today friday the frist person I talked to said it was isued yesterday moring and I ask to speek to a superviser and was told that no superviser was avable and I caled back for 2 hrs asking to talk to a superviser and got no superviser is aviable or put on hold for 5 min then hung up on and even got one womman that would just sit there and say no you can talk to a superviser I dont think its right that thay hold my money thay got there stuff back in the same way I got it and thy say 30day money back so why are thy giveing mmme a hard time.

The company has a big problem comming up with a replacement for a defective product that was returned to them within the period for wihich they guaranteed the product. One month and still waiting.

I purchased over $700 worth of equipment from X10. They sold me the wrong software, and took over a week to figure that problem out. After they gave me the correct software, I found that it is not totally compatible with my camera, the web page to control the camera is not available via the web, and the customer service reps are ignoring me 100% at this point. I have left a message and e-mail for the president of the company (Alex Peder) and have received NO response. You should think more than twice before purchasing anything from this company, once you receive it, you will be on your own!