HAD $150.00 ON CREDIT CARD.HAVE BALANCE OF APPROXIMATELY $140.00.SITE NO LONGER ACTIVE. CANNOT CONTACT THEM.HOW DO I GET MY MONEY?

I have the emails back and forth. I won 2 auctions and never received my merchandise or the rfund that I requested.

Here is my commuication with them.
[xBids.com Customer Support] Re: I have won 2 auctions and they still say awaiting ship ment. when are they going to send them (ticket #25016)Thursday, January 13, 2011 4:47 PMFrom: "Jessica R." <[email protected]>Add sender to ContactsTo: "Debbie Lyons" <[email protected]>## Please do not write below this line ##
Your request (#25016) has been deemed solved.

If you feel your request has not been solved, simply respond to this email.


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Jessica R., Jan-13 13:47 (PST):
Debbie,

I am writing with reference to your complaint regarding the length of time taken for you to receive your items. Currently we are having difficulty with our shipping orders being processed through some of our merchants. This has resulted in numerous orders either being canceled or not shipped. Please be advised that we are doing everything we can to get this problem resolved as fast as possible. Also note that all items you have purchased will be received. For these troubles we have added 20 free bids into your account. Here at xBids we truly appreciate that you have been very patient when it comes to the delivery of your purchase. Again we apologize for this hassle, and we are doing the best we can to get this resolved.

Thanks for trying xBids.com!

Jessica R.
xBids.com Customer Support


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Debbie Lyons, Jan-13 13:30 (PST):
Product

Details
Price
Status


$50 Target Gift Card
Auction #: 24295

Date Purchased: 12-13-2010 10:00 am PST
Transaction #: 1325213301

$5.04
$50.00

Awaiting Shipment


$25 Starbucks Gift Card
Auction #: 26706

Date Purchased: 12-24-2010 10:10 am PST
Transaction #: 1330804634

$0.48
$25.00

Awaiting Shipment

--- On Thu, 1/13/11, Jessica R. <[email protected]> wrote:


From: Jessica R. <[email protected]>
Subject: [xBids.com Customer Support] Re: I have won 2 auctions and they still say awaiting ship ment. when are they going to send them (ticket #25016)
To: "Debbie Lyons" <[email protected]>
Date: Thursday, January 13, 2011, 1:13 PM


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Jessica R., Jan-13 10:12 (PST):
Debby,

I apologize on the delay of your products, but if you could please provide me with the auction ID's and date of purchases I can go ahead and check on the status of your shipment.

Thanks for trying xBids.com!

Jessica R.
xBids.com Customer Support


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Debbie Lyons, Jan-13 05:56 (PST):
I have won 2 auctions and they still say awaiting ship ment. when are they going to send them

I got scam by XBIDS, they took my money by creditcards for $75.00 to buy 100 bids, so I go online start bidding 47"' LG TV from 1 penny to $154.00 and I won, they told me pay creditcard for the cost of auction plus $ 44.00 for shipping, so total I paid $279.79, later they email to conferm I won 47" LG TV and let me know they will ship right away, 2 weeks later I got statement from creditcards company bill me $279.79 by their name XBIDS with phone # CA, next day I email them ask when I receive my merchandise? they said supplier cancel the shipping, sorry for any inconvenience and give me 25 free bids on my account for my trouble, I click on my account and see nothing, next day I call phone # on my creditcards statement, the voice prefer to XBIDS web site, I click on web site with notice on maintenance the web site and after that I can not contact them whatsoever, oh my God they scam me with my hard working money, I feel my right been violated, so I contact creditcards company to dispute the payement, and report to FTC (Federal Trade Commissioner) .This will teach me a lesson never trust people again, special on line, I will report to FBI, and hope they will lock them up for along time, I am angry and feel so stupid

I understand the pros and cons of penny auction sites, so I'm not here to debate that. I will tell you about my experience, which was horrible. My wife spent $75+ to purchase bids in the hopes of getting a deal on possible Christmas presents for our kids. She was bidding for hours on a 32 Mb Apple iPad, laboring through endless 15 second clock resets. FINALLY, the auction ended and she had won it for $88.99. All good huh? NO.

This is when the trouble started. Even though we could click on the item or auction number (#15187) and see it clearly state that she (kdunk) had won, the item did not show up in her "Won Auctions" page, so she could not pay for it. In several various pages on their website, it clearly stated that she (her user name) was the winner. We had 7 days to pay for the item, but we had no way to do it. We contacted their Customer Support and got the simple answer that "we consider the issue closed", but with NO explanation. Thinking they just had a technical glitch, I gave them time to fix it. We sent e-mails to their Support desk every day, and now, on the 8th day without resolution, we go to the same page that listed her as the winner and today they have someone else listed as the winner...with never so much as an explanation.

I have reported them to BBB and plan to file a legal complaint with the DA. I'm sure some poeple are happy with their experience (maybe), but ours was terrible and I would recommend to anybody not to fall for their amateurish way of doing business.