Xbox 360 Complaint

I randomly got charged for Xbox Live today, I haven't had Xbox live for quite a while... My Xbox 360 also started doing the 3 red lights thing a while ago so I thought it was time to call in to get it repaired for free and to cancel Xbox Live. Little did I know that I would still be on the phone an hour and a half later...

First I called 1-800-4MYXBOX and had to go through one of those stupid voice menu things. I said Xbox Live and then it repeated all the choices again so then I said Xbox Live again. Then it went to the next menu where the choice I needed to say was "Cancel My Xbox Live Subscription". Then it repeated my choices 3 more times because it had no idea what I was saying. I then got an operator who asked what I wanted to do. I told him that I needed to cancel my Xbox Live. He asked for all my information like my name, address, last 4 #'s of my credit card, email address, phone number, gamer tag, and a handful of other stuff. Then he asked why I wanted to cancel it and I said because my Xbox 360 was flashing 3 red lights so there was no point in having Xbox Live. Then he said alright well then we need to get you to repair so I said nope, not until you cancel my Xbox Live. Then he hung up.

Then I called back again and went through all the menus where it had no idea what I was saying until I got to another operator who verified all that information all over again. I told her I needed to cancel my Xbox Live since my system was broken and she started to tell me how she would give me one month free of Xbox Live. I told her I didn't want that since my system was broken. Then she tried to get me to the repair department before canceling but I stopped her and got her to cancel it. I then asked her for a refund of my $8 for the Xbox Live that I wasn't going to use and she said no that she couldn't do that. So then I looked on their website and it said that you get the money refunded for the amount of days you don't use it so I told her that. Then she said well what website are you on so I told her and she went there. Then she read the same thing back to me and was like well we don't normally do this so I said yes you do, it says so right on your website so she told me she would make a special exception this time. Then she said she would transfer me to the repair department.

15 minutes later a person finally answered, then they asked what I could help them with so I said repairs. She then said alright I can transfer you over there so I asked why I hadn't already been transferred there. Then she said I am repairs... So I said no your not, you just said you were going to transfer me there. She said she could either help me or not, it was up to me. So then she asked the dumbest question I've ever been asked, she said why do you want to repair it? I was literally stunned, why would I want to repair it??? So then I said ummm because it's broken. She then said well how did it break so I said it broke because you released a product that overheats itself. She then said well what have you done so far so I said everything that it says to online. Then she asked well tell me exactly what you've done so far so I said that I didn't remember. So then she said well you need to tell me so I googled xbox 360 lights and went to microsofts page about what to do. It said to unplug it and wait for 10 seconds so I said that. Then she said well what else so I said nothing, that's all it says to do on your website. She then told me she would send me a box in the mail to mail the xbox back, I asked her how long it would be till I got it back and she said 3-4 weeks. This is crazy, I hate Microsoft.