I have a Xbox 360 and was reading on the complaints which are vicious I am surprised microsoft has continued doing so well with the sale of this gaming console. My problem is why is does microsoft charge additional fee's to utilize netflix on the game when the other gaming systems doesn't. I'm highly irritated I already pay for netflix. Is this suppose to be microsofts plan to piss customers off or is it just me. It appears that the problems with Wii are less invassive with hard ware and the fact you can log into your netflix acct with out additional gouging charges.

After purchasing a XBOX 360 ( the newer S version) I started having problems with the power brick losing power and displaying a red light ( according to the folks at the retailer the internal breaker was going off). Needless to say the retailer didnt have any to swap out and recommended that I contact Microsoft. I did so and the support rep informed me that I would have to send in the brick so they can send me a new one. i was hesitant, seeing that I had only been using this unit for less than a month, but I was ready to to do so. Right before getting off the phone I inquired about some options that would minimize my downtime, I was told that they could send me a new brick and a box as well in order to ship the old one back ( hey I figured I just shelled out some money to get the console it didn't make sense that I pay more to get it fixed...kinda like going in for a warranty repair on your vehicle and them charging you money to drive it to the dealership...but I digress) Being satisfied with my encounter I resigned myself to waiting... Well five business days go by and still nothing. Thinking to myself that the ice storm we had may have slowed down the shipment i waited another day or two. Well then I followed up via the website (ref# 1148933177 in case you're curious) and promptly received a call that they were still waiting for my power brick. Thinking to myself that I could call and they could look up my transcript from the previous support rep and get all this cleared up in a juf. Well I couldn't be further from what was to happen, the first rep decided to not only put me on hold X3 ( politely I may add) then he begins to spout policy like it was cannonical scripture. I informed him that I was aware of the return process in place but I was also informed of there ability to replace the broken item as well ( which I was promised). Not being satisfied with the answer I informed him that this is not a personal attack but I wanted to escalate this issue to his manager. I was informed that he was in a meeting and would return my call within the next 2-4 hours. Well surprisingly enough a gentleman named "Micheal" who was alleging to be a manager basically told me that that is the process in which they do things. When pressed about the sending power bricks to users I was told that as of January they no longer did such things ( convenient huh...thats what I told him.) He then proceeded to tell me that he could investigate by reviewing the transcript, "if they are available" it but it would take longer and I might as well just send it in... In other words "tuff $H*T". At this point it was no longer about getting what was promised to me it was about customer service. Hey I dont live in a glass house I have been involved with Tech support and been around a lot of call centers so my initial expectations were low. But this was a true slap in the face and I feel I owe it to all the people out there to realize that no matter how they spin the idea of having great support the only thing they are interested in is the all mighty dollar ( no surprise there huh?). So I told Micheal that rather than sending one in I was going to purchase a another unit ( I know thats what they want me to do...but I have too much invested in games ...for now at least ) and asked him to escalate it further. We'll see if they will bother calling. Unit then I have a few hours to burn, Google to use and I can cut and paste this.) caveat emptor...

Had a store on ebay selling refurbished xboxes with a 1 year warranty. I am on my 4th unit in 6 months, which is failing. His store was closed by ebay, and will no longer honor any warranty on units purchased through the ebay store. Has a new web site at rrodfixnflip.com. STAY AWAY. He will do me a favor though. For $60.00 he will send me another unit with a 1 year warranty if I send the old one back. I repeat-STAY AWAY from this seller. He is bad news.

I bought a new xbox in november of 2007. I have sent it back to get fixed and was sent a replacement xbox. Last couple months I have been getting 3 flashing red lights, then tonight I come home to E80 "system error" and that it will cost 119.99 to get fix because I am out of warranty. I asked why mine keeps breaking I was told other people have had theirs since day one and it is still working and therefore, its due to way I was handling the machine.

we have contacted Microsoft several times about a recurring charge on my bank account for 7.99 and nothing has been done to stop the charges. We have not even owned the machine for about 6 months now.