On June 26, 2010 I called Xbox 360 customer service and explained to them that the game console is making large rings around every game that I place into the console, I pay $59.99 per game and two of them are completely ruined. When I spoke to the customer service representative I was made aware that is not in Microsoft Policy to replace the games that you faulty product has destroyed, I was told I have to contact the makers of the game. This is completely rediculous, if your name is on the product Microsoft should stand behind the product and all of its components. All I would like is the console repaired and the two games that are completly destroyed replaced. I have spent an hour on the phone with you representative and still my issue is unresolved. I will contiue to proceed with every legal action I have to take to get this issue resolved. I do not have $299 to spend for a console then an addition $120 on games for the consule for Microsoft to not stand behind its products. I am completely dissappointed with the service I have received and I will never buy another product that is filtered through Microsoft. I cannot understand how a multi-million dollar company can be so out of touch with the products and consumers which have helped to make Microsoft the millionaires that you are! If I do not recive any correspondece to this matter I will continue to pursue a case in small claims court because this is completely unfair. I dont care who makes the games, because the games were fine upon purchace once they were entered into the game console they were destroyed so Microsoft is 100% responsible! Please contact me in regaurds to this matter!

Jasmine Pair
50 Rockland Ave
West Babylon, NY 11704
(631) 219-5310

I bought the game 'chronicles of riddick', after playing on the game a few times and i have now got a laser burn not around the disc but across it!! the game will now not play at all!!! and after paying £40 for this game, i took it back to the shop where i purchased the game and theres nothing they can do, and microsoft customer service is a waste of time as you get passed to different people and nothing gets done, i would like to know if anyone can suggest anything else, as i dont want to buy another game and the same thing happen again. [email protected]

microsoft could care less about there customers and i think that its time the customers took a stand. we spend thousands of dollars on equpiment and games form a system that was poorly desgined. themn when the system cant handle the constant ammount of playtime that real gamers put it threw it breaks down and MICROSOFT wnats to charge you to fix something that should have been fixed before it left the desging stages. I havew had my system for 1 year and 2 months i got the red ring of death i used the towel method to fix it and now the CD drive has gone out i contacted customer service and was told that i have to pay to fix it this is insane i paied $575 for the Haylo 3 xbox console and have spent $1500 in games and equpiment and now they want me to pay th fix something that should not have broken this soon! I THINK NOT!!! as i i said before it is time that we unite against this growing issue of poor customer service and crapy products how many poeople have bought something and it either dosent do what it was made to do or it breaks. I have an Email account with Yahoo under this name and i think that if enough people get together and threten to sue microsoft they will have to listen to us i know everyone here is tired of being abused by these big companies Email me and if we can get enough people together we can put an end to this.

Two weeks ago our Xbox 360 quit working. My son said the picture went all funny, and then the video output just quit worked. Now, when we turn on the xbox 360 the screen is black, with little white dots. The sound works, but no picture.

Our xbox 360's warranty expired in November of last year. However, technically we are only out of warranty a month and a half since it was a Christmas present.

Since this is a known hardware issue, one which has plagued many, many xbox 360 gamers, we contacted the xbox 360 support line. We were informed that because we were out of warranty we'd have to pay over $140, or around $123 if we did an online repair request.

The only way we would be able to get an extended warranty is if we had the three ring of death. So, despite the fact that Microsoft knows about the no video output issue, they refuse to fix it and still continue to sell defective products.

I was told that there was no way for them to fix it for free, which is a complete lie on their part. Most companies, if they have such a wide spread issue, recall their defective products and offer refunds. But, Microsoft continues to siphon money out of their consumers with little or no warning about their product.

So not only did we pay $299 for a product of theirs, they expect us to pay to get a defective product fixed. The supervisor that I spoke with continued to insist there was nothing they could do, but having worked at call centers before I know for a fact anything is possible. They even refused to give a complaint line, which goes to show exactly how many complaints they actually get.

We have been a long time microsoft user. We've used many microsoft computer products, along with the original xbox. The original xbox worked fine for over 5 years and is still running good. Yet, within 13 1/2 months of using the xbox 360, it has already broken down.

We refuse to buy anymore microsoft products, not only because of the 360, but because of their lack of concern and care for their loyal customers. We deserve more.

I am lodging a formal complaint not only here, but at the better business bureau as well. Microsoft needs to get their heads out of the sand and do something.

wtf.Sending in my xbox 360 for the ( hold on ran out of toes and fingers) for the sixth time and at this point its ridiculous.This time its not the 3 red rings(big surprise had it three times already) and it's not disc read error(2 times).This is a new one.This time its (drum role please) NO DISPLAY! that's right sound but no picture.So naturally I think it has to be either the cable or the t.v it can't be the system right?WRONG!Brought new cables.
Check. Tried it on a t.v.Check.Tried a different device on the same channel.Check.So the last thing to do is call the dreaded 800 number.After 15 minutes of talking to rep who doesn't know right from left they finally decided that it has to be sent in from repairs.Not surprised.You think after 3 years they would get shit right.Boy was i mistaken.I don't know why I expected better from microcrap .