I found another fraudulent charge of $4.99 charged to my account which brings the total now to $179.89. Please remove this one as well as ALL of the others!

I recently noticed numerous charges to my credit card from Microsoft Zune that were not authorized by myself. I want them removed immediately.

Do NOT ever give your credit card to XBOX LIVE! EVER. It does not matter if you sign up for a limited liability option (such as a one month subscription). Apparently there is something burried in their "terms and conditions" that you "agree to" when you click the button on your console/tv screen. (Oh, you didn't see the fine print? Ahhh too bad. Yes, it IS unfortunate, but that's the way we do it here at good ol' Microsoft folks.) They will continue to charge your account on a revolving subscription and they will NOT give any refunds. "Good will" does not seem to be a part of their marketing strategy. The worst customer service--really unbelievable. Thank God the whole world doesn't opperate in this sneaky, slippery way.

On 2/28/11 my son's XBox Live account was suspended indefinitely. The suspension was legitimate based on a mistake that he made; however, it isn't the suspension that irks me -- it is the process that they have for trying to obtain information about a suspension. You cannot speak to anyone directly; instead, you have to log into the Xbox website and submit your inquiry via a public forum. Note - if your original account has been suspended you cannot log into their website using that account ID. You have to create a completely NEW account to complain about an existing account. Once into their site, you have to submit your inquiry to a public forum.

After 2 response from them that were completely canned responses citing their Code of Conduct documentation, I finally asked for the EXACT reason our account had been suspended. Their response included the reason and also a threat that if I continued correspondence with them that my CONSOLE would be banned (which means that we wouldn't even be able to pay for a new Live account because the actual console would be locked out).

I find their approach to be very suspect. First off, it is extremely difficult to even escalate the matter at hand. Secondly, you can't even speak to anyone to 'plead' your case. Lastly, since their word is final, the only way to continue to online gaming experience is to purchase another years subscription (an interesting business model to generate additional income before a users subscription is actually up).

I find my entire dealing w/their support team to be appalling. As of tomorrow we will be dumping our Xbox console and purchasing a brand new PS3. I don't mind spending $400.00 if it means I never have to deal w/the Xbox team again. And, hard as it may be -- I plan to eliminate all Microsoft products where I possibly can! This means goodbye Windows phone, goodbye hotmail account, and goodbye anything else I can dispose of that bears their logo.

Expensive but worth it personally.

I was going to get on my account to play on xbox live and it said it was suspended. It said that i had to change my payment option but my dad's credit card works just fine. Is it if you buy a prepaid card, you cant play because you didn't buy it with the credit card? My grandmother bought me a year on xbox live and now I think that she should get her money back!