I was charged ten times at 4.99 twice for 9.99 and once for 19.99 and did not authorize any of this i would like my money back on my card please.

This has been the worst customer service experience I have ever endured. Our XboxLive account was suspended for an autodraft that was not authorized. I just completed my 3rd phone call to the "service" line after being assured 2 weeks ago that the situation was resolved. 2 1/2 hours later I was informed by the 6th person I told my entire story to that there was absolutely nothing they could do to resolve the issue until I paid the balance they said was due. I spoke to the highest person that I could and he basically said this problem was all our fault and that they aren't responsible for customers who don't understand their policies. Moral of the story...DO NOT give XboxLive your
credit card number! And good luck if you ever have to call their helpline.

I was charged for purchases on xbox live, which i dont even own. id like my money back

Hi my bank account was changed i set up xbox live once for my son it ask for a bank account number i do not want my son having acess to my account on his xbox to order games can you close off any more acess for me here are the 2 charges both charges were on the 18th of June Memo: $4;99 MICROSOFT *XBOX BILL.MS.NET WA 0247 that is one here is he other can u help me with this matter $9.99
Memo: MICROSOFT *XBOX BILL.MS.NET WA 0247

I have been allowing the monthly fee for XBox live to be debited from my credit card each month for convenience. Charges other than the monthly fee started showing up on my card, primarily because my son didn't understand what he was doing and purchased points online. I called Xbox and had them to put a hold on my card for any purchases outside the monthly fee. My son got a gift card so he could purchase the points online, however he couldn't use the point card because there was a block. I called Xbox and asked them to take the block off temporarily so that he could use the point card. Here is what gets crazy, if I take the block off for this one transaction I can't put the block back on which again now my card is susceptible to random charges. Can someone please explain how such a sophisticated company like Microsoft has not developed a way to either make the point card transaction and the credit card transaction 2 separate transactions or why can't a block be put back on. It's another way for them to get revenue and it is definately not to the consumers benefit.