Bought an Xbox 360 from him on ebay. Unit failed 2 weeks out of 90 day warranty. He replaced it for a $50.. exchange fee. Replacement unit has now failed after only 5 weeks. He refuses to answer any emails.

I purchased a XBox 360 system, a wireless controller and some games on christmas Eve from Maestro at the Blockbuster in Edgewood, Maryalnd. The disappointment was the extra controller did not work. I called on Christmas and told to call come in on the 26th and see the Manger Paul Perry. The person I spoke with said that I could bring the controller and my receipt and they should exchange if one is available or order from a neighboring store. when I took the item back I was told by Maestro they could not help me. I would have to go directly to the manufacturer. This was unacceptable and the policy of not doing an exchange was unacceptable. Paul was there and said they did not have a controller on hand. I informed them both that I was told they could oreder from another store. Maestro insisted that they would not and could do this. Paul then said to call another store. He said this three times before Maestro responded. She called the store in Belair and they agreed to exchange the product with no trouble.
Why could the store in Edgewood be as compliant?

I have been playing xbox live for some time now.. and most games dont give you the chance to plug because there is no reason.. but NBA live does.. i dont know how many times ive been winning a game late in the 4 n lose the connection.. after everything workin fine before then.. or with 8 sec.s left the other player pause n "lose connection" . it makes it so i dont even want to play.. whats the sense if u can plug.. they should either lose the game.. or some type of rating be by their name to show if they plug.. whether its on purpose or not.. because who wants to play someone that is going to plug if they lose.. or usually have a bad connection??

I am writing in complaint to bring to your attention the trouble I have received in trying to have the Xbox sent back to you for warranty repair / replacement.

I have called three times waiting for the email to advise me of the postal details to have the Xbox returned. The first call was made to Donna in Late June, receipt number 1016264281, the second call was made on Saturday to Michael on the 1st of July 2006, and the third was made today to Jake. The problems I have received in trying to speak to the individuals concerned are ridiculous. The language barrier is preposterous, thick accents that are barely audible is somewhat of a joke.

My main concern is that the Xbox was a Birthday gift to my eight year old son from his Biological Father who does not live close by! He is unable to play his xbox at all, games are very expensive and he should not have to wait this long to have anything done about the problem. The machine is sitting in his room doing absolutely nothing and it’s not fair to an eight year old to have to look at it and wish to be able to use it! Not to mention the costs involved for myself in logging on to wait for an email that has not arrived!

I am totally disgusted in the amount of time it has taken the xbox helpline to send the details needed and I am going to ring the consumer hotline and complain incessantly to them to bring the standards of your employees up to date. I have no problem in the way they have treated me or spoken to me but the blasé way they have treated my sons situation is totally ignorant and not fair.

What should have been an easy and straightforward resolution to this problem has turned into a total nightmare and I am frankly not happy at all with the situation!