AFTER GETTING XBOX360 FOR MY SON LAST YEAR AND HIS FREE MONTH RAN OUT I SIGNED UP FOR A PAID ACCT USING A CREDIT CARD. AFTER ABOUT 6 MO. OF SERVICE I REALIZED I COULD PURCHASE A CARD FROM THE LOCAL ELECTRONICS STORE FOR MORE THAN 1/2 THE COST OF A SINGLE MONTHS PURCHASE. SO I ATTEMPTED TO CANCEL THAT CARD.

WHEN I CALLED THE PHONE NO. ON LINE TO CANCEL YOU HAVE TO CHOSE THE CANCEL OPTION AFTER BEING ON A HOLD STATUS FOR SOME 20 OR MORE MINUTES YOU GET DISCONNECTED. SO I EVENTUALLY SENT AN EMAIL. BUT AGAIN THEY KEPT CHARGING MY CARD.

I THEN CONTACTED MY CC CO AND TOLD THEM WHAT HAPPENED. THEY CALLED THE NO. ON THE TRANSACTION NO. AND THE LADY SAID SHE TECH SUPPORT AND GAVE 2 PHONE NO.S FOR ME TO CALL TO CANCEL.

THE FIRST NO SAID "SORRY THIS NO. IS NO LONGER IN USE" SO I TRIED THE NEXT NO. WHICH TURNED OUT TO BE NO GOOD EITHER.

ANOTHER MONTH WENT BY OF BEING CHARGED I CALLED CC CO AGAIN. THEY TRIED BOTH NO. AND HAD SAME EXPERIENCE, THEY SUGGESTED I TRY AGAIN, AND I DID W/THE SAME RESULTS. NOW IM REALLY MAD, FOL.LOWING MONTH CALLED MY CC CO. AGAIN FOR HELP THEY REACHED SOMEONE IN THAT OFFICE THAT ASSURED US THE CARD WOULD BE REMOVED, BUT AGAIN NO. DEC I WAS CHARGED ONCE MORE. MY CREDIT CARD CO SAID THEY HAD ENOUGH AND COULDNT FIND ANY RESOLVE EXCEPT TO CANCEL MY CC AND SEND ME A NEW ONE. THEY ALSO SAID SINCE APPARANTLY THEY WERE CHARGING W/OUT MY PERMISSION THEY WERE GOING TO CREDIT MY CARD BACK FOR THAT MONTH.

I PURCHASED A 1 YR AND 1 MO PRE PAID. MY SON PUT IN ON LINE AND ALL SEEMED WELL UNTIL TODAY 2/10 WHEN IT SAID THE ACCOUNT WAS SUSPENDED DUE TO A BAD CC.

IT TOOK ME CALLING 2 X'S TO EVEN SPEAK W/SOMEONE WHO SOUNDED LIKE HE WANTED TO HELP. BUT COULDNT HE TRANSFERED ME TO A SUPERVISOR, WHO CLAIMED COULDNT HELP AND SENT ME TO A DIFFERENT BILLING DEPT? HUH? THIS GUY TELLS ME SURE GIVE CC NO. AND WILL CHARGE FOR THAT MONTH YOUR CC TOOK BACK FROM US AND YOULL GET THE PRE PAID SERVICE YOU PAID FOR.

I WAS LIKE WHAT!!! NO FRIGING WAY ARE YOU PEOPLE GETTING MY CC INFO. I EXPLAINED WHAT HAPPENED AND THE TORTURE I HAD BEEN THROUGH BEFORE. BUT HE COULD OFFER ANY RESOLVE EXCEPT TO CANCEL MY CARD THUS LOSE THE 49.95 MY SON'S PRE PAID CHRISTMAS GIFT PAID FOR.

I WILL BE SEEKING A LAW SUIT ANYONE ELSE PLEASE EMAIL ME AT [email protected]

I KNOW THERE HAS TO BE OTHERS THAT HAVE SUFFERED LIKE ME.

BEWARE IF YOU HAVENT, DON'T GIVE THEM YOUR CC.!!! UNLESS YOU WANT IT CHARGED UNTIL CANCEL IT THAT IS.