I purchased a Syma 9086 RC helicopter from Xheli.com First time out fo the box the unit didn't work; contacted support and waited 3 days to hear back. Chatted online with a tech rep and was told that because the unit was 1 day out of warrranty there was nothing they could do. Even though I showed them that I had contacted them before the warranty was up but didn't get a reply. Poor customer service; clearly not concerned about service or repeat customers. I will go to Bananna Hobby. Don't buy here it's not worth it.

Do not buy at this store! Ordered blades for my Syma S012 helicopter there... they sent me the wrong parts. Not a big deal usually. Have been trying to contact this company for 2 weeks now. Phonelines always busy, sent many mails to arrange exchange... no answer! Then sent many emails to ask them for the return address and a refund since I did not want to deal with this company any longer. No answer! Sent them a final notice of chargeback via mail and fax and gave them time to answer my email by today 12PM PST. Guess what happened...no answer! Called American Express today, asked for the chargeback and got my money back. I ve never had to do this and Im used to buy merchandise online. WORST STORE EVER!!! DO NOT BUY THERE!!! WORST STORE EVER!!! DO NOT BUY THERE!!!WORST STORE EVER!!! DO NOT BUY THERE!!!

A few months ago I purchased some propeller blades and batteries for my radio controlled helicopter from xheli.com. My package arrived about 10 days later. Imagine my surprise when I opened the package and found just a small nitro engine (later found out that it's for a radio controlled car).

Their customer service (actually [email protected] is where their emails came from) said they would send me my correct order when I returned the engine, AT MY EXPENSE!!! They took no responsibility for their shipping department mistake.

Thinking that surely since I did nothing wrong, and shouldn't have to pay for their mistake, I asked my credit card company to cancel the charge. They did, but later put the charge back on.

So now I have paid $83 for my original order, which I never received, and have a $150 (as listed on xheli.com) engine that I can't use. I guess I'll get on ebay and see if I can at least sell the engine for what I had to pay for it.

I will never purchase from xheli.com again!

I made a purchase online at XHeli.com and when I got the product, I found it defective. I have been unable to get a response except an improper one. He told me to write an rma # on the box and send it back however, ups only accepts printed labels. I signed an affidavit at my bank to reverse the charges and am still waiting. this is a website on yahoo. It is xheli.com. Am I stuck with unusable junk? Will yahoo do anything?