This is in regards to the Acai Berry Scam with XM Brands. First of all I never recieved the product, they charged my account $87 and when I called to tell them I never recieved the product, they said the item was sent back and my account cancelled and they would refund my money. I thought GREAT! Untill I opened the email they sent me with the directions on how to obtain my email and they are charging me a 45% restocking fee! Not only was I upset about this, but the link they provided me for obtaining the refund does not work. I called them back after having several numbers that did not work. The working number I finally obtaind to first contact them was the number my bank gave me from the original charge. I argued the 45% restocking fee. They do not seem to understand I did not ever get a product to try and that I could not follow the time limit they have on a full refund because I never got the product! So she sent me a second email with the correct link...still does not work. So I thought I would send them an email with my complaints and frustrations. Guess what...the email does not work! So I found a email on this site...hope it works. I called them a 3rd time and tried to get a working email or address or something and they keep mysteriously being "disconnected" I am so frustrated! Any suggestions?

I ordered their product online for a "free" trial period a few months ago.
I received the trial product and took it for several days. Nothing changed. I didn't lose a pound using the product. I quit taking them, but forgot to read the very fine and lengthy print below the ads which stated that I would be charged $69 for the pills if I did not cancel my account with 21 days. I recently got a charge of $87.47 on my VISA card, which the bank thought was a fraudulent charge and called me about it. I have called the company at 888-879-9668, and spoken to two representatives. They both said that I received the product, so I have to pay for it. I think I was stupid for not reading the fine print before ordering, but this is just short of false advertising.

And, trying to find the USHealthNews anywhere (Julia recommended it after trying it for several weeks) on the internet is virtually impossible. I'd like to send HER my opinion of this product!
What a ripoff!!

THIS WEBSITE IS AN ABSOLUTE DISGRACE TO OUR INTELLIGENCE. THE WEBSITE IS WWW.ACAIINREVIEW.COM.
Below I will post some exerpts of the despicable, and disgusting, pathetic and FALSE attempts to steal your money, but first, I would like to give everyone a REAL review about what is going on with this company's pitiful products.
They use the popular FREEEEEEEEEE trial scam, WHICH IS ONLY, AND I MEAN ONLY, AND ATTEMPT TO DISCOVER YOUR CARD NUMBER. This 'trial' is anything BUT FREEEEEE!!! Their ads bombard you. Their fake news sites, and fake blogs are everywhere. The lies NEVER stop. Their sites are complete with HUGE signs screaming FREEEEEEEE!!! Oh, yeah, just a little small note- their FREEEEEE, JUST pay shipping!!! Oh, now, don't worry, we only need your credit card number for the shipping. THAT'S ALL JUST SHIPPING, WE PROOOOOOOOOOMISSSSSSSSSSSSSSSSEEE!!!
Ok, XM brands, how STUPID do you think we are???
*******LET ME MAKE THIS CLEAR- EVERY SINGLE CRAP PRODUCT, FROM ACAI, TO THOSE PATHETIC GOOGLE MONEY KITS, TO THEIR USELESS TEETH WHITENERS USE THE POPULAR FREE TRIAL SCAM! YES, THAT'S RIGHT, XM BRANDS I SAID IT:
S-C-A-M SSSSSSCCCCAAAAMMMMMM!!!
**********EVERY SINGLE XM BRANDS INC PRODUCT LIES AND SAYS THEY ONLY NEED YOUR CREDIT CARD FOR SHIPPING. THEY THEN TURN AROUND LICKETY SPLIT AND CHARGE YOUR CARD $90 EVERY MONTH, WHETHER YOU CANCEL OR NOT.
****LET ME MAKE THIS CLEAR- THEY WILL CHARGE IT EVERY MONTH WHETHER YOU CANCEL OR NOT*******
This XM BRANDS INC. has an F WITH THE BBB. They have a TOTAL OF 710 COMPLAINTS FILED AGAINST THEM WITH A WHOPPING 648 COMPLAINTS THAT WENT COMPLETELY UNANSWERED!!! THAT IS THE POOREST RECORD I HAVE EVER SEEN PERCENTAGE WISE******
XM BRANDS INC, I welcome your explanations for that, and PLEASE no scripts. I know that all of you can barely speak a word of English, but seeing those scripts just really insults my intelligence.
NOW, XM BRANDS ALSO USES THE EMPTY THREAT OF PUTTING YOU INTO AN INTERNET FRAUD DATABASE IF YOU EVEN DARE TO FILE A CHARGEBACK FOR THOSE SURE FIRE CHARGES THEY PUT ON YOUR CARD AFTER, YES AFTER, CANCELATION. Rest ASSURED there is no such thing, and this criminal company only says that to strike fear into their victims so they won't attempt to get their money back. Well, HEATHERBIRDLADY is telling you to DO file it, and ignore their made up threats, there is NO such thing as an internet fraud database.
OOOPS!!! SORRY XM BRANDS INC, bet you didn't want me to let that one out? TOO BAD, LIARS.
Also, DO NOT DARE TRUST THEM WHEN THEY FLAT OUT LIE AND TELL YOU THAT THEY'VE CANCELED YOUR ACCOUNT. You will find that the cute little foreign darlings have snuck their little heads back into your bank account and helped themselves away to your money. YES, you have the RIGHT to file a chargeback, and the RIGHT to file criminal charges to the fbi at ic3.gov. OOOOOPS!!! SORRY XM BRANDS INC, bet you didn't want me to let that out either eh? TOO BAD.
******HERE IS HOW TO PROTECT YOURSELF AND YOUR MONEY******
-RECORD ALL CONVERSATIONS OF YOU CANCELING!!!very important! Make SURE you have that evidence. Call from a cellphone, they almost ALWAYS have a record option. Sometimes you have to wait until you dial the number. DON'T WAIT for them to pick up to start recording! Try this out with your friends first to make sure you know how to do this record option quickly! Also, confirm the date and time you're calling with them. Ask them to repeat to verify that your account is CANCELED!
-ALSO DEMAND an rma number from them so you can write this number in HUGE letters on the outside of the package!! ALSO ask them to tell you themself personally WHICH address you are to send this back to. At the END of the conversation, after you've done all this, let them know you've recorded this conversation for your records, because you have seen MANY complaints of them charging your account AFTER canceling. NOW, ALSO record yourself telling them that you expect no more product at all to be sent, and if it is, let them know that you will neither pay for it nor pay to send the product back, AND UNDER UNITED STATES LAW, YOU MAY CONSIDER IT A GIFT FROM THE COMPANY!! Let them know that, and if they do send your account to collections, you will inform them of this too, and you have plenty of documentation to hand to your attorney.
WHEN YOU SEND THE USELESS PRODUCT BACK- be SURE to write the rma number HUGE on it. Also make sure the correct address the scammer gave you is prominently displayed. Take pictures of this at the post office. Also, pay to have it insured, and also pay to have delivery confirmation signature added. This will prevent the scammers for using any of these as an excuse to refuse refunds.
Give copies of your canceling and copies of photos to your bank, and let them know you have followed all company procedures to the letter, and that you want to make sure these criminals do not get back in to your account.
****if they direct you to a website, be sure to take screen shots of the form filled out BEFORE you press submit and AFTER. To do this, you need to press the prntscrn on your keyboard. Then go to your paint program, go up to edit, click paste. Then go up to file save as, and change the format to a jpeg. Do this for each screen shot u take. Now you have evidence of that as well. Also, print out any and all emails and hand to your bank as well.
Your bank may want contact information. You can print all contact info out, as well as the bbb's record of an F rating, which will include a record of the 648 unanswered complaints filed to the bbb at http://www.seflorida.bbb.org/Business-Report/XM-Brands-Inc-92013738.

NOW JUST FOR LAUGHS! Here are some excerpts from the pathetic site acaiinreview.com, which was authored by the precious XM BRANDS INC SCAMMERS
"Acai Reviews
Welcome to Acai in Review!

Like many women, we have seen dozens of “scam” and fake “review” sites on social media platforms like Facebook, text links on our favorite gossip rags, and plastered on banner ads wherever marketers can buy one.

It’s sad to say but these are not legitimate diet blogs and weight loss success stories but carefully crafted advertisements designed to earn the highest commission!"
(ummm, are you kidding me??? THAT'S EXACTLY WHAT YOU'RE DOING XM BRANDS INC!!!)

"The contributors, video editors, and community at Acai in Review pride ourselves on one thing: Bringing you the best information on every Acai offer in the marketplace so that you can choose the right Acai (if any) for you!

Here we do one thing: Acai Reviews."
(hmmm, so you're claiming to be expert unbiased reviewers?? DO YOU TELL ANYONE ON THIS SITE THAT YOU ARE, IN FACT, XM BRANDS INC?? NO! DO YOU TELL ANYONE THE PRODUCTS YOU CLAIM TO BE 'EDITOR'S CHOICES' ARE ACTUALLY YOUR OWN PRODUCTS??? NO!!)

IN CONCLUSION- XM brands inc has the worst percentage rating bar none that I have EVER seen. They lie, cheat, and steal, and will continue to lie cheat and steal long after you've canceled, that is unless you follow the instructions below. XM brands uses fear tactics, and have joined many other scammers claiming to ENTER YOUR CREDIT CARD INFORMATION INTO THE NON EXISTENT INTERNET FRAUD DATABASE, so you will not be able to shop online anymore. I don't know which criminal scammer made up that word, maybe the infamous scammer jesse willms?, but no matter who made it up, know that it IS FAKE, and that you have every right in this country to issue a chargeback for fraud!!!
According to consumer protection laws- a company must PROMINENTLY DISPLAY ANY TERMS THAT STATE FUTURE CHARGES WILL INCURE BEFORE THE CONSUMER SUBMITS INFORMATION. A link at the bottom of the page directing you to another site does NOT qualify. Also, according to the law, a company MUST make it easy and quick for customers to cancel negative option memberships, and MUST provide an rma number if one is required to avoid being charged. XM BRANDS INC IS LEGENDARY FOR TRYING TO REFUSE YOUR RMA NUMBER TO BE REVEALED. REMIND THE CUSTOMER SERVICE REP, THAT HERE IN AMERICA, THAT IS AGAINST THE LAW TO REFUSE IT, AND IT DOES NOT MATTER THAT S/HE IS A MIDDLE EASTERN OR NOT, THE COMPANY CAN BE SUED IF THE DON'T DISCLOSE IT. Middle eastern laws do NOT apply in America! ALSO, a customer should wait NO MORE THAN 5 MINUTES ON HOLD BEFORE THEY SPEAK TO A REP!! Remember to record the conversation, and if they hang up on you, they are violating consumer protection laws AGAIN, and let your bank know that too!
You CAN get out of this without losing your money, but you must follow the instructions, and stand your ground!

I responded to a report on Yahoo... teeth whitening. Try our promotional offer, just pay shipping. Naive as I am I ordered the stuff using my credit card. Anyway I thought I simply cancel if the stuff does not work. However the stuff did not arrive until after the 2 week cancellation time. I did not realize that the clock starts ticking from the day I order. After all it is a promotional offer. If the stuff works, people will beat a path to their door...
Then canceling is a hassle too. Instead of canceling when I called them, I get a number and have to log in onto their web site...
And the Credit Card Company is NOT on your side either... So I had to cancel them too. Still I have to pay something like $80. Since I spend >20K on my credit card every year, I think I won this one.
HALLLOOO Bank of America, you chasing away your best customers, if you refund my money, I may forgive you.

There have been thieves all throughout human history, but today it is worse than ever. In the middle ages these people would have burned at the stake. These days scams like this are perfectly legal. According to my definition of right and wrong: If I think I have been ripped off... I have...
And I am not alone. High time, that there will be some laws passed in congress. Freedom does not mean you can scam other people.
It is probably a cultural thing. Almost everybody is lying, sceaming or stealing. You almost have to game the system yourself, or you end up last. Good people die in annonymity.
Our virtual reality shows are based on the culture of screwing somebody over. Thieves as long as they are rich are admired. Banks have made a science of it, to stay within the law but make as much money as they can never mind how dis-honorable they have to be.
We live in a country where the constitution is virtually genius, still too many things in this society go badly wrong.

Karl

Received mysterious $88.34 charge on my VISA for an "online order."

Called number on transaction line, 877-683-3080 and was re-routed to 800-440-4397.

(after 10 mins on hold) Spoke with representative from XM Brands who told me she had no record of such transaction, and suggested that I call the 800 number (above) as listed on the transaction. I called it again and it was re-routed (again) to XM Brands.

A quick online search revealed hundreds of complaints against XM Brands for fraudulent charges.

I was previously an XM Radio customer, but vowed to never (ever) do business with them again after my experience with cancelling a subcription. XM did an "automatic renewal" AFTER I cancelled my subscription by telephone, then refused to turn off the service until I paid my balance. I explained that my service was paid in full, in advance, so there was no balance owed. They again refused to cancel until I paid $17. I had already cancelled prior to the end of my contract. Now, several months later, they hit me with an $88 charge out of nowhere - and deny it over the phone.