On 7/11/2009 I fell for a Rachael Ray endorsed on line pitch to try a free two week supply or trial of Acai Berry capsules for the price of postage $4.95. I tried to call and cancel my order within the 2 week period and could not get through. Every time I called the 800 # I was put into a queue on hold until eventually I would receive a busy signal and disconnected. There was no email address of the company to reply to either. UPS attempted to deliver a package from them to my door I refused it and directed it to be sent back to the company on 8/3/2009. I was billed 139.97 by XM labs to my credit card on 7/21/2009 within the 2 week "free trial" period and have never received the product nor do I want it. Finally today after being on hold for 50 minutes I was able to get through to customer service and cancelled my account. The rep who's name was Robert was very unhelpfull and stated that the terms of use allowed them to charge accounts regardless of whether you used the product received the product or cancelled the product and to dispute the charges with your credit card company as they would not reverse charges or refund any charges. This is fraud and against the terms and conditions that the VISA users have to adhere to when they accept credit card payments.
WARNING DO NOT PAY BY Debit card you are not protected! Sincerely, pissed in Sacramento.