After spending hours on the phone, on hold, being hung up on, having to call back repeately, problems with my radio account are still not solved. The 'customer service' people just about have me in tears of frustration once again.

In the short time I have had the radio, which came with my car, I have had to call to get things straigtened out on a average of every 2-3 months. The representatives don't seem to be trained on the product at all, as they often aren't familiar with what XM or Nav Traffic mean. I've been told that my radio signal was cancelled because I called in and cancelled my account--when I had not made any such call or email; that my radio was not capable of Nav Traffic when I had already had it for 6 months; and that my bill was past due when it was actually overpaid.

Why would a company with a good product like XM Radio and Nav Traffic not pay for better customer service, or do something to make it better? I really don't understand that.

In my next car I won't pay for a satellite radio. It is not worth the frustration and hours--2-3 hours per incident--that it takes to keep it working.