Our company had paid very high rates for phone service (not mobile phones--note that this category is not even an option probably due to the extreme volume of complaints and legal claims against XO) for over six years. We always paid our bills. When we decided to close our branch in the state of Washington, we switched to Verizon in another state for much lower costs. We canceled our three lines. Month after month XO continued to charge us for "shadow" lines, or hunt lines. We were not aware that they existed in the first place, and therefore did not know that we could be charged for them. Month after month when I would call to try to get all service canceled, I was told that my account had been canceled. No mention of these shadow lines or that I could get a cancelation number.
When I called and asked for an account manager after the bill had grown to over 600 dollars, I got a man in Salt Lake city that basically told me too bad so sad, since I couldn't quote this elusive cancelation number. At that point my account got completely canceled. Over the years I have been sent to multiple collection agencies and have had to take time to explain this scenario over and over. Multiple people in our business have tried to cancel this and resolve the confusion, giving dates, paperwork and trying their best to deal with XO and at the collection agencies. Oh and by the way, I paid roughly $200 a dollars at the beginning of the over charges, which I didn't owe. Many friends who own businesses in our region have been legally fighting over this issue with XO (a company that according to online sources has paid out $175, 000 in settlements since Oct for contract deficiencies).

Continuing to bill a loyal customer after they tried in good faith at cancel their full account is amazing to me. A even if they can get away with it, where are the ethics in it? These types of business practices lead to the mistrust of corporations.
Now we are getting a letter from a attorney's office trying to collect over $600. Small claims I guess. When I called I got no one. I noticed that the firm is in DE. How is the attorney going to care about a some business in Idaho?
Do I have to go to the media or court to be truly heard?