Xoom Money Transfer https://www.xoom.com/sendmoneynow/home has the absolute worst customer service I have ever come accross in the financial sector. Infact, it is the worst customer service I have ever experienced in my entire life. I am an Ex-Pat Brit Living in New York City and Often require to send money back to my UK accounts.
Xoom declined my transfer on the basis that they needed further documentation for KYC checks. The requested information was sent to Xoom. Xoom promised a call back, Xoom did not call. I called Xoom and their so called customer service department could not give me any information whatsoever, as this was handled by another team. This was incredibly frustrating as I was offered no explanation. I was confused as to how they could possibly call themselves a customer service team as they did not offer customer service. I was told that the other team at Xoom, does not answer calls. I believe my case was being handled by a computer and not a real person at all. The agents manner on the phone was rude and unhelpful. On every occasion I have have called Xoom, the agents spoken English has been poor to say the least. 3 weeks later I have sent my details to Xoom https://www.xoom.com/sendmoneynow/home four times and have been promised call backs each time within twenty-four hours. However, Xoom has failed to contact me on each occasion. My account remains unopened. I have not been able to 'send money now' at all and have wasted considerable time trying to do business with Xoom. Avoid.

This company has struck me several times with very bad service and extremely unresponsive ways to react on my complaints.

My wife and I had used them once to send money to Peru and it took forever to get the money there. Plus, they charged more then was advertised. As a result we stopped using it. A few months later, Xoom sent us a code to waive charges and allow us to send a free transfer. We thought, well, let's give it another try, used the EXACT same details we used before, applied the code and received a confirmation that the money was transfered.

A day later, we received an email that the money cannot be delivered because of fraud. We immediately called and reassured them that there was no fraud happening and that we indeed wanted the money to be sent to Peru, just as we have done it before...

They apologized and told us to do it again... and guess what: Now the coupon code didn't work any more. After talking to them, it was obvious that the initial transaction was only canceled so that we could not benefit from the free transfer and that they wanted us to pay... It was so ridiculous and unbelievable.

After about 30 minutes on the phone, the agent told me that they would make an "exception" and let me use the code again. (What kind of exception is that, anyways... I was blocked from using the code in the first place... ) Anyways, so we tried another time, again using the RIGHT details, address, credit card numbers, etc, just as the agent had told me.

Another day went by and boom, transaction was marked fraudulent again, only that this time the company would not respond to my question of why that was the case. They finally admitted that I had to do it again WITHOUT the coupon code and that it will work then for sure. Total rip off. So basically the code was only bait to get me to use their site...

On top of it, they charged my credit card in both cases, blocking a total of $1000 dollars, maxing out my limit and ruining my nieces birthday whom the money was for. We then had to take out cash from another card and go to Western Union. Within 10 minutes the money was there.

Xoom took almost a week to refund my money and never replied to complaints regarding the false advertising of a coupon code.

Don't work with this company, they promise you things they cannot deliver, their customer service is very slow and incompetent and on top of it, they take forever to deliver the money.

I wonder how companies like this can stay in business...

i was sending money in the philippines dec19 2008 using this xoom money transfer...they saying its only an 1hr but money never got in my grandma hands and its deducted in that fast in my bank till now they never receive it yet when my sister call the customer service they was saying that there no rights to ask or give any confirmation number unless they are the sender...but the funny thing is i was been calling them eversince december dec20 i know ssomething is not right 1-877-815-1531 this there customer service number i got the other they gave me is 636-7000and they saying they are open 24 hrs oh.. well gudluck w/that...so they got this confirmation number to pick money nextime they know is wrong number they got but how could this people to do this...very shame

I was using western union and i came to know about xoom and thought of using it and when i sent $1000 to india it said send money to india for Instant Pickup and i hapily feeded all the information needed into the form and sent money online to india, then i received the message saying the payment is under process and will take atleast 4 days to get clear what the fuck is this, Now i call up customer care and i speak with Marissa Domingo and i guess this lady was in Philipines in their customer care center and she says it will take 4 days to get the transaction procesed and when i asked her to stop the transaction then she says refund takes 8 - 10 days what is fuck is going on with this company.I want to sue them for false claims and promises please help and guide and i believe these companies should be taught a good lesson.