I recently used xoom.com to transfer a sum of money between mu US bank account and my account in the EU. I received an email five day after the initiation of the process to inform me that the transaction was complete. However, the money was not in my account in Europe nor had the bank any information on any incoming funds. Having contacted xoom 4 times, nothing has been done. They constantly tell me that the matter is with head office in California yet cannot put me in touch with the office in California. They have no follow up and are most unhelpful. I went to my bank in the US for help and they provided me with the tracking number of who and when the money was taken. The money was extracted by META BANK in Iowa. I contacted them twice and after much persistence (At first, they claimed that they don't work with Xoom any more -lie), they took my number and said they would follow up. The fact is that they withdrew the money from my account by XOOM and are implicated as a result. Funny how they try to lie and cover up for XOOM. XOOM STATE THAT THEY CHARGE 4.99. THIS IS TRUE BUT THEIR EXCHANGE RATES ARE THE WORST. On the website xoom maintains that they have a conversion link but there is no info. regarding conversions on this page. I can tell you that in addition to the 4.99 they receive, they also 60 dollars on exchange (in my case ayway). THEY ARE ABSOLUTE FRAUDS. DO NOT GO WITH XOOM AT ALL. YOU WILL BE SORRY. STICK TO YOUR BANK. One representative at 8 AM informed me that systems were not operating in California until 9 AM so he wouldn't be able to check anything. We ive in a digital age where 24 hour banking is possible. DO NOT GIVE THESE GANGSTERS YOUR BANK INFO. THEY ARE THIEVES AND LIARS. META BANK ARE THE SAME. I taking this mater to my lawyer and I am gonna sue their asses along with META BANK.

At first we sent money to the Philippines with Xoom and it was fast. Then we sent money to Canada..$500 & this was sent on Dec. 21, 2009..The amount was taken from our bank in the course of one day..It got to the Canadian bank on Dec. 31, 2009 and it was canceled because they said the account number was wrong or something. Now it's January 5, 2009.. and still NO MONEY BACK. At first their email said 1-3 days..(sent on Dec. 31.) then they sent another email saying 3-7 days(sent Dec. 31)! Then we called again and it was the center in the Philippines and they said they can't do ANYTHING, because the only ones who can do anything about it is the customer service in California. What kind of company promises fast, reliable, service? It has been WEEKS. We called them several times.. the people keep saying they'll do something.. BUT NOTHING. I hate xoom. They're a bunch of scammers.

Oh and we asked for LEGAL documents that the bank sent them but all they did was send an explanation. We asked again for the second time.. and still no proof. I really wish that they really are not scammers and just have too much transactions going on.. but 3 weeks.. and the money is still not refunded? C'mon.

I sent money via Xoom by Money Pick Up. After 2 Minutes it got canceled. I payed by paypal. The status in paypal is still open. All i get is automated emails by Shiva Prasad or Nishant Bhardwaj xoom customer service.

First response

Thank you for contacting us. We have sent your transaction to our Paypal account manager and she will be able to remove the hold on your funds. Please allow 1-2 business days for this process. If you don't see the funds back to your account within the specified timeframe, please let us know by replying to this email.

Second response
I just wanted to let you know that we are actively working on your case number [xxxxxxxxx] with our refund department. We apologize for any delays as we continue to work on this matter.

Please do not hesitate to let us know if you have any additional questions or additional information you might have. You can expect to hear back from us as soon as we have any further update. Thank you for your continued patience, and for choosing Xoom.com.


Third response
Dear Customer,

Thank you for contacting Xoom Customer Service.

We may address your question quickly and thoroughly, we have escalated your case to a Xoom Customer Service Specialist. The specialist will contact you shortly to address your specific questions and concerns.

Please let us know if you have more concerns.

This company try to rip off!!! BEWARE

I would like to complaint about your poor service since this is not the first time happened . First it was done with me and secondly same mishap happened with my wife account
You did simple : you withdrawn the money from our bank account or credit cards them you never ever transferred that money nor deposited on the beneficiary . There are a respective message in our signed up pages : transaction cancelled - fine but : Where is our money ??? you must put the money back in our account !!!

Ref X061874236177036
X 06 1896 515 319800

I have been using them for a while until i made the mistake of using them last week to send money to someone in hnduras.
i recieved an e-mail saying that it was ready for pick up when i called the lady that rents the house in honduras for my mom she said the money wasnt there.
the next day i contacted them and they said to me that it was imposible that the money had to be there, i called honduras and the lady went tot he bank like 10 times trying to get the money and she was kicking my mom out of the house.
until the money was recieved i took manners on my own hand and i contacted the back where they said the money was suppose to be picked up.
the tracking number they had send to me was fake and the money was there since monday i got chareged late fees for paying the house rent late in honduras.

REALLY REALLY REALLY BAD.