Xoom Reviews
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KansasEd
January 7, 2009
BAIT AND SWITCH - BAD SERVICE
THIS COMPNAY USES BAIT AND SWITCH TACTICS PLUS DELAYS PAYMENTS. AND ALSO WILL STILL TAKE MONEY OUT OF YOUR ACCOUNT EVEN IF YOU CANCEL A TRANSFER AND CLOSE YOUR ACCOUNT. THESE PEOPLE ARE NOTHING LESS THAN SCAM ARTIST HOLDING ON TO YOUR MONEY FOR A PERIOD TO GET INTEREST OFF IT.
BAIT AND SWITCH, PROMISE A TRANSFER IN MINUTES BUT AT THE END OF THE TRANSACTION THEN STATE 4 OR 5 DAYS.
DO NOT GIVE THESES PEOPLE ACCESS TO YOUR CREDIT CARDS OR CHECKING ACCOUNT.
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rodolfo castro
December 25, 2008
less money
I sent money to dominican republic and it was late by more than one day after a promise of three hours and when finally it was delivered it was like 20 pesos less. The delivery person said they did not have exact change . I do not recoment xoom for this poor service
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August 7, 2008
Money scam
I USED THIS COMPANY SINCE I WANTED TO SEND MONEY TO MY FAMILY IN THE PHILIPPINES FOR THEIR NEW YEAR CELEBRATION. THIS COMPANY PROMISED A FAST, RELIABLE, AND SMART WAY TO SEND MONEY SO I TRIED THEM OUT, NOW, I REALIZE I SHOULD HAVE JUST USED WESTERN UNION. HERE'S THE PROBLEM: DEC. 29 WE USED THEIR WEBSITE TO SEND $250 TO THE PHILIPPINES (= TO PHP 10, 043). THE FOLLOWING DAY, MY SISTER TEXTED US THAT THEY (BANCO DE ORO - XOOM'S RELEASING AFFILIATE) ONLY GAVE HER PHP 6, 300. OUR CREDIT CARD HAS ALREADY BEEN CHARGED THE $250 + $14 TRANSACTION FEE + $8 FINANCE CHARGE, AND STILL, MY FAMILY HAS YET TO RECEIVE THE FULL AMOUNT UP TO NOW, AND IT'S ALREADY JAN. 2 IN THE PHILIPPINES. I CALLED THEIR CUSTOMER SERVICE AND THEY SAID IT WOULD TAKE 3 BUSINESS DAYS TO CLEAR THIS, WHICH IS BULL CRAP BECAUSE THEY ALREADY HAVE MY MONEY AND THAT MONEY WAS MEANT FOR MY FAMILY TO CELEBRATE THE HOLIDAYS. I ASKED TO TALK TO A SUPERVISOR BUT THE AGENT SAID HE/SHE WAS OUT OF THE BUILDING.
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May 26, 2008
Xoom suck!
I used XOOm to send money to my family in Vietnam and it took 13 days for the transaction!!! I asked, asked, and asked the customer service what happened and their responses DID NOT ANSWER my question. There was a mistake on the recipient telephone number but I corrected immediately and XOOM confirmed to update it. However, this update never happened because when they sent me the final report for this transaction after 13 days, the telephone number is the wrong one. I got a lesson from this lousy service. You should never use it.
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March 26, 2008
Money not received!
My friend sent me US$1000.00 using Xoom money transfer services. As per tracking number X-03118-47921-66062 money was deposited in my National Bank of Canada but money never deposited. We contacted Xoom services by Telephone and by email but issue never solved. It took me a month the issue still there. Anybody interest to join with me to put them into the court, to stop them to repeat all the bad business activities and to protect the consumers? Goto see https://www.xoom.com/trackxfer?xferid=2223341073&invoice=X031184792166062
They said transaction completed but I do not receive a money.
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