I tried to send money to Mexico for three days all my transactions where canceled immediately just to find out the next day that my bank account was charged for them anyway .I had to called them to ask for my money back, I hope to get it, don't use this service is a waste of time .

JUST TERRIBLE SERVICE !!! THEY HAVE MANY PROMOTIONS AND WHEN YOU WANT IT AND CALL THEM AND ASK FOR IT, THE ANSWER IS ""NO, YOU CANT GET IT " THEY JUST WANT TO GET AS MANY CUSTOMERS THEY CAN AND OF COURSE MAKE MONEY. SO PLEASE STOP ALL THOSE ADS WITH COUPONS, DISCOUNT ... BECAUSE IS ONLY BULL...S...

I have used xoom.com several times to transfer money to South Africa. Last week I wanted to send $434 to a vendor, xoom.com cancelled the transaction. Later that day I sent $500 to my SA bank account and it went through. xoom.com gave some generic BS as to why it was cancelled, when pushed they ignored my request for an explanation as to why they cancelled one transaction in the morning but let a larger oner through in the evening. Today I wanted to send $734 to my attorneys, who I have to before, it was cancelled. I then sent $750 to company and it has gone through! I have been on hold for 2hr 37mins trying to get through toe their Customer Service. They have no idea what they are doing.

I transferred the money on 4th of april

to India. Usually I had not seen problem

but this time, my money has not reached

yet.

Complaints

----------

1) I discover that, if eveything goes

smooth, you will like xoom.com but

now that my money has not transferred yet, they did not even respond back that

they were not able to deposit into my

account.

2) Their customer support, especially

during the US time are terrible to say

the least, they have the least amount

of courtesy, ill informed and try to

talk to cover their problem.

3) It has taken them 12 days to determine the cause of the issue and on

my demand, takes them 15 more days to

deposit my money back to my original bank.

4)Through this entire torture, I came to

know that they have some cheap, local

partnership in other countries who cannot deposit to NRE(NRI account) and

the money will be rejected.

5) The customer service representive in

the US are so bad, I never ever want to

speak to them.

6) Lastly, if you ever decide to go with

these people, beware, if you get into

this type of problem, they will never

cover your cost, whatever you may incur

due to delay in deposit of funds.

USE WESTERN UNION - AVOID XOOM AT ALL COSTS !!!

Tried to transfer money from bank account in USA to bank account in Japan. First transaction went through automatically (account verified, money withdrawn), but the money never reached the destination account. HUH??!

THREE WEEKS LATER, after numerous email and phone calls, all the way up to the VP, Customer Operations, finally made them move their asses to find out what the reason for delay is. As it turns out, the destination bank could not match the name on the receiver account - one letter was missing in Japanese translation - translation was done by Xoom.com system! One phone call would have been sufficient to find this out, TWO DAYS after the transfer was initiated, NOT THREE WEEKS.

OK, fine, finally received the refund and tried again, after making sure that everything is spelled correctly. In a few hours got a phone call, asking to "verify the transfer". After providing all possible information they asked for, was finally asked what is the transfer for. WHAT BUSINESS IS THIS OF XOOMs ? You are not PayPal - and are not liable for anything beyond providing evidence that the money reached the destination account ?!! They ended up CANCELING the transfer, based on the fact that this was a payment for a service. "We typically provide services for friends and family only". Excuse me ? What does "typically" mean ? And why ? No meaningful explanation given (or exists, really!). A month later, I am back where I have started. What a bunch of incompetent and deceiving losers. Don't waste your time and energy - AVOID XOOM !!!