TODAY IS THE LAST DAY I CAN PURCHASE CHRISTMAS GIFTS AND YOU HAVE NOT DEPOSITED MY MONEY IN 8 DAYS WHEN YOU PROMISE 3 DAYS. I WANT TO KNOW IF MY TRANSFER CAN BE GUARANTEED FOR TODAY SA TIME. IF NOT RE-DOPOSIT MY MONEY INTO MY US BANK ACC IMMEDIATELY SO THAT I CAN SEND VIA WESTERN UNION. YOU HAVE NOT RESPONDED TO MY LAST THREE EMAILS. I WILL DO EVERYTHING IN MY POWER TO ENSURE THAT PEOPLE LIKE YOU DON'T CATCH OTHER TRUSTING AND UNSUSPECTING VICTIMS. HAVE A HEART. ITS CHRISTMAS TIME AND I DONT KNOW HOW I AM GOING TO PURCHASE CHRISTMAS DINNER. YOU SHOULD BE ASHAMED OF YOURSELVES - ESPECIALLY FOR IGNORING ME. WHERE DO YOU THINK YOUR NEXT CUSTOMERS WILL COME FROM? TYPE XOOM COMPLAINTS IN GOOGLE AND SEE WHAT YOU GET. THAT WILL BE YOUR EVENTUAL UNDOING. IF YOU DON'T GET CLOSED DOWN BY THE DISTRICT ATTORNEYS OFFICE FIRST. TELLING ME THAT OUR CENTRAL BANK IS THE PROBLEM IS UNACCEPTABLE. IF THIS IS THE CASE REFUND MY MONEY SO THAT I HAVE AN ALTERNATIVE OPTION. I ONLY FOUND THAT OUT BECAUSE I WAS RASHING YOU. YOU SHOULD HAVE ADVISED ME OF THIS THE MINUTE YOU OR YOUR AGENT KNEW. I HAVE SPOKEN TO ABSA AND THERE ARE NO ISSUSES WITH TRANSFERS. SO YOU LIED TO PROTECT YOUR SKIN. THE ONLY REASON I AM STILL TALKING TO YOU IS ON THE OFF CHANCE THAT THE MONEY WILL BE AVAILABLE IN MY ACC TODAY. IF NOT, EITHER YOU OR MY BANK WILL REVERSE THE FUNDS AND YOU WILL DEAL WITH THE CONSEQUENCES. YOU MAY JUST HAVE STEPPED ON A TIGER’S TAIL. I WILL NOT STOP UNTIL JUSTICE IS SERVED. DO YOU THINK YOU CAN RESPOND IN YOUR PROMISED 2 HOUR PERIOD THIS TIME. YOU HAVE IGNORED MY LAST 3 EMAILS. YOUR ARROGANCE IS ONLY SURPASSED BY YOUR INCOMPETENCE. I AWAIT YOUR REPLY AND AN IMMEDIATE RESOLUTION.

Seems like same old tactics as i read here on complaintboard. I have transferred a friend in Germany some money, transaction was cancelled without any reason.

i have contacted support by phone, they said cancellation team will get back to me. they didn't
wrote them 3 times but no answer back.

they still have my money since two weeks and nothing happens from their side. i'm about to go the the police and file an international online fraud crime, i'm not gonna give it up no matter what. wish me luck.

wow! i was deceived by xoom.com's service. 1st transaction=good... 2nd transaction=went so well. 3rd transaction=horrible. i used the same method of payment as the previous ones. I sent it 10/14/09.. my bank acct was debited the next day 10/15/09. i called their customer service twice or thrice and they advised me to wait until today, 10/20/09, because that's the timeframe for clearing eCheck process. i also emailed their CS and they didn't answer my inquiries. I'll wait until tomorrow 10/21/09 and see if the money is ready to be picked up. otherwise, i'll dispute it with my bank.

CONCLUSION: NEVER EVER USE XOOM.COM. don't be deceive by their low fees and "faster" service. STAY AWAY FROM XOOM.COM!

I have been using xoom.com as a source to transfer the funds from my paypal account to my bank account for years. Recently i made 2 transactions through xoom.com, i transferred over $420 dollars on 9th september and $859 dollars on 18th september from my paypal account to be cleared in my bank account using xoom.com service and paid their fee as per their procedure.

The money should ideally reflect in my accountwithin 3-4 working days max as per my experience for past couple of years.

Over 6 days passes by and the money doesn't get transferred in to my account as i eagerly wait for it. Out of curiosity i check my paypal account to see if there's any activity or status that could explain this matter and got shocked to see that $420 dollars were refunded to my paypal account where as the other transaction of $859 dollars remains uncleared mysteriously.

I contact xoom.com customer service email on September 24th and reported the issue and asked for help. I get a reply saying that the previous transaction of $420 has been refunded to your paypal account (with my clarification) and the other transaction of $859 is in process of being deposited in to your account.

I patiently waited for 2 more days and keep sending emails to get regular status, each time i get the same email saying the following:

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Dear Pankaj,

I just wanted to let you know that we are actively working on your case number [X061823716508954] with our partners in [India]. We apologize for any delays as we continue to work on this matter.
---------------------------------------------------

It has now been over 10 days and i continue to get the same email everytime i send agonizing emails asking for status reports as i helplessly wait for the money to be cleared i my account.

I tried calling their customer care helplines and was put on answering machine for over an hour waiting for a representative to attend my call but no one did.

I'm sure there are many people out there who would have faced the same or even worst problems with xoom.com, is there anything we can do to get our money from them or are we just going to get harassed like this and not be able to do anything.

please help and reply with any solution you know of, your feedback is highly appreciated.

I never used xoom.com but someone used my bank account and transfer money to Vietnam with xoom.com. I was trying to contact xoom.com and resolved the issue. They were very unprofessional and unhelpful. Xoom.com is a scam and helping criminals stealing money!
Never use xoom.com.