hello

i suggest you to AVOID xoom.com

they will ask you to send documents for verification when they don't need

i have sent a payment from my credit card to my bank account
(same person)

and they asked to send a copy of documents, and other statement

so i think that they are very CONFUSED

they told me that they want to verify that i'm the person that i sent the payment

they CANNOT even understand, that if someboddy send a payments to his own bank account, NO VERIFICATION IS REQUIRED FOR THIS TRANSFER

THEY WANT TO MAKE SURE IF I HAVE AN AUTHORIZATION, FROM "MYSELF" TO SEND A PAYMENT TO MYSELF?

YES I TOLD THEM

"YES I HAVE SENT AN EMAIL TO MYSELF, AND I HAVE AN AUTHORIZATION FROM MYSELF TO TRASFER THE DOLLARS"

THEY REPLIED LIKE A ROBOT

" WE NEED THE DOCUMENTS AND BLA BLA"


so if you DO NOT want to WASTE your time

DO NOT USE XOOM.COM

DONT EVER USE XOOM unless you want your bank account to be hacked. I have used xoom around 5 times and there was no problem first. Then today, I got a bank alert that an electronic draft was deducted from my bank account and it originated from xoom for 1000 dollars. What the fuck. I did not make a transaction and I am only using one computer.

Someone was able to steal my bank account info from xoom. It must be an inside job. There were no transactions recorded for my xoom account. Someone must have used my bank info from their database and setup a new account.

Where the hell is the confirmation calling the actual bank account owner!! FUCK XOOM. Dont use it ever. Anyone can get your information. May even be an inside job.

I just got ripped off 1000 dollars and my bank told me that they cant do anything about it.

I called them several times for the span of 4 hours at least and nobody answers their hotline.

Nobody responds to my emails...

I hope nobody else is ripped off by this fucking monkey business


Dennis

They should change their company name to Xlow.com. Very poor service. They get your money fast, but takes forever to become available to recipient. People in customer service stutter and seem unsure of what to say. Based on all the poor reviews from various websites, their reps must be bombarded with complaints day in and day out. It's a shock they're still in business. This is the last time I'm using this online service!

I used this company since i wanted to send money to my family in the Philippines for their new year celebration. This company promised a fast, reliable, and smart way to send money so i tried them out, now, i realize i should have just used western union. Here's the problem: dec. 29 we used their website to send $250 to the Philippines (= to php 10,043). The following day, my sister texted us that they (banco de oro - xoom's releasing affiliate) only gave her php 6,300. Our credit card has already been charged the $250 + $14 transaction fee + $8 finance charge, and still, my family has yet to receive the full amount up to now, and it's already jan. 2 in the Philippines. I called their customer service and they said it would take 3 business days to clear this, which is bullcrap because they already have my money and that money was meant for my family to celebrate the holidays. I asked to talk to a supervisor but the agent said he/she was out of the building.