I had taken my 1994 Jeep Grand Cherokee to Xpress Lube at 10:44 a.m. requesting an oil change, during the course of which it was determined that the serpentine belt needed to be replaced. Rob (store employee) offered to have a “NAPA premium belt” installed. At 11: 25 I witnessed an unmarked O’ Reilly delivery truck delivering a part. I verified with the driver that he delivered a serpentine belt. I asked Rob why I was not being given the part we had discussed. He told me that NAPA “did not have” the appropriate belt. He also told me that I could wait 30-45 minutes while the aforementioned belt was brought from the warehouse. I agreed to wait.
At 11:37 an Xpress Lube employee came into the garage carrying a belt wrapped in a NAPA cardboard sleeve, which he showed me. Rob told me that the employee had gone to get the part. At 11: 46 I witnessed a NAPA truck delivering yet another belt. A belt was installed. The vehicle was inspected. I paid the bill and was given the keys. At 12:06, as I began to leave the Xpress Lube lot, I heard a scraping noise at the front of the vehicle, so I pulled up in front of the middle bay and got out of the Jeep to explain that I was hearing “a noise.” I looked back at the Jeep to see that the front bumper cover (which had previously been securely affixed to the front of the vehicle) was on the ground under the front wheels. Three employees reattached the cover with several zip ties. They would not comment about why the cover fell off. I have written to Texaco and have not received a reply.