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Christy Consumer
December 27, 2010
Extras added in without consent
Buyers beware! When I ordered my new Xpress oven I clicked to get more info about Cathy's Recipe Club. Well conveniently it charged me $15 for the recipes and shipping and handling (yeah $5 shipping for a a coupon book, really). In the shopping cart there was no way to remove the charge and then to my horror I found out they will charge me an additional $15 every 60 days. I called to get the charges removed but conveniently they get their first booklet because it is already in the box. Word to the wise. You may get out of the 20 minute sales pitch for the extras when you use the web over phoning in your order, but at least you don't get charged for stuff you don't want. Is $15 extra really worth the scorn of customers like me who actually love their little oven gadgets and have ordered them before.
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Xpress Redi Set Go Missing parts
December 26, 2010
missing parts
Recieved Xpress Redi Set Go for Christmas. Missing additional cooking pans and spatula.
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Eddie Malone
December 18, 2010
charged for items not recieved and continues after requesting them to sstop!!!
This company will not stop continus to charge evens after items have been returned no credit to my account. They will charge me for items not recieved too. After call the number they state to call 1-800-537-9213 you get recording with no valid propts to help they state thier hours and mention there close!!! What a rip off I truly hope this is not happen to anyone else. Please help
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jennifer w
August 22, 2010
power button broke on 2nd use
I bought the rediset go and got to use it twice and the darn on and off button broke. It could of only happened by getting bumped in the cupboard. So in my opnion it is very cheaply made and not worth the money spent. Very very dissaopinted!!!
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S Cameron
June 19, 2010
automated phone line
I have the same complaint as everyone else so far. I called i 1 800-649-9163 to order one item and had to listen to and order several other items before it moved on. I was not sure what I had agreed to by the time the phone call ended as I felt sure I would be able to speak with a human at the end of the call...but that never happened. In fact, I was never given the opportunity to confirm my order, talk to anyone about my order or even receive a confirmation number. In addition, I was not able to change my order, cancel or find out any information at all about my order. Calling the customer service line got me no help as they are closed on the weekend and I have not received an answer from their online customer service either. Sad, because the product looks great and I was excited to have it and now I just want to cancel the whole thing!
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momhawker
May 19, 2010
cancelled product
I called and cancelled the product the day after I ordered it which was a Sunday. They kept sending me emails stating the order was being processed and then shipped. When I called the customer service line they said they record every call but had not record of my calls to cancel. Thus they shipped the product. They said to refuse the product upon delivery but I will still be charged for shipping. Over $80 for shipping. I told them that there better not be one more charge on my credit card. I feel this is a fraudulent company and they conveniently erased my calls to cancel so that they could get the shipping charges.
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Judith Roman
March 14, 2010
doesnt work
the first time i used it the thing from the bottom came out and the clock never worked!!
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foxnhoundog
February 27, 2010
Charge more than t.v. offer-keep getting charged.
I ordered this on tv for $40.00. Was billed over $100 for thing I didn't order. Now I keep getting things in the mail and billed for them. How do I stop it?
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Mildred Pierce
February 5, 2010
Delivery
OM1025550765
Ordered !/24/09
The name on the confirmation is spelled wrong. It should be Pierce
When can I expect delivery?
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xpress redi set go
January 21, 2010
illegal charge without ordering catalogs
sending items like menu catalog without making order and making illegal charge in my credit card.
I want this practice to stop immediately.
po# om8323934435bn003
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