The xpress redi set go was a complete hoax from beginning to the end. After viewing the TV ad I ordered the product by phone; the order was taken by an automated recording. According to the ad, the company was offering two cookers for two payments of $19.95. The automated recording offered additional items for free, so I said ‘yes, ’ but was charged for all these items later. For phone orders, the product company typically gives you a total that includes tax and shipping at the conclusion of the purchase, but they asked me to conclude the purchase without giving me the total. I hung up the phone out of discomfort and suspicion. Then I went to website to complete the order and followed the same steps. After completing the order, the company emailed me an item-by-item bill with items I didn’t think I had added. The total bill was $137.45 including shipping and handling charges of $45.75. I got anxious and forwarded the email to their customer service three hours later (on Sunday), asking them to take off three items I didn’t order and to send me another total, but never received any response from them.
The phone call and the web order were considered two separate orders and processed. The confirmation on processing the orders was emailed to me along with three spam emails for each order. A security expert in my company confirmed that the spam emails came from the xpress company. I called the credit card company to stop the payment, but it was too late. So I ended up having four cookers from two orders. The way the products were delivered was strange too. I gave my current office address over the phone and over the email when I ordered the products, but they were delivered to my old office address, with a stranger who does not belong to my company at all signing the delivery receipt.
This is not the end of the story. After paying for two orders that cost $141.61 and $137.45 each, I called the Xpress customer service (Chris), who said that I could return the products but they would not pay shipping and would not refund the $84 in shipping and handling. When I complained about the spam emails, Chris kindly advised me that I really need to be careful about spam emails!!! I kept getting the bills for a club membership I thought I had cancelled with Chris, so I called the customer service again to clear the bill. The whole transaction started in September 2010 and now we are in the middle of March 2011. I received an overdue balance bill for the club membership from a collecting agency. I called the company again who cancelled my balance and who gave me the confirmation number. So let’s see whether I will continue to be harassed about this overdue membership! It is the worst nightmare any consumer can ever imagine to happen to him or her!!!

The second time that I used this product, the Red finish started to bubble, separating from the metal contour of the device and then each bubble started to burst making a snapping sound. When the device was cool enough to touch with the naked hand, each bubble that burst, left a half-moon, raised crack in the finish about i/4 inch in diameter. There were many of these half-moon cracks in the finish. Also, the time-set knob is made out of plastic, and when the (15 min) cooking session was finished, the plastic had gotten so hot that the two fingers of the fork just rolled outward making it barely possible to contact the metal stem used to set the timer of the timer.