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boltno3
February 27, 2011
Buy one get one free
It said buy one get one free, but they dont tell you, The second one comes with nothing .No extry pans or book .When I called lady said I have to order all that for $19.95 yet all in all it cost me $69.00 .I have an old one and I really loved it ..They should tell on TV that the secound one comes with nothing..Gwen Bolt
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Sinthea
January 8, 2010
Overcharged
My husband and I were watching an advertisement on television. As seen on tv ad. When we thought that this would be a good thing to try, not knowing or checking out the reviews. Anyhow, we dialed the phone number and (mistake) gave our credit card info to them for ordering. And while ordering, the more you said no for not wanting extra products, they must have added them anyway saying that it was free. No email conformation of the order was sent, at the end of the call no product conformation was applied. No option for cancelling the order, no nothing. When it got through it just hung up and that was that. Afterwards, we called the company, they could not find anything in their system that an order was placed and we were told to call back the next day. Well the next day they had already taken out of our account $97.60. We were hot because we did not know what we were paying for nor did we know what the order was. We tried to cancel the order the day before but they claimed there were no records. They were suppose to only charge $19.95 plus $16.95 for shipping and handling. The $19.95 was suppose to be two payments, one now and one the next month. When we finally got a hold of customer service they were not nice about the order, only that we had ordered a lot of extras and their machine was accurate and did not lie. We called the 800 number that was on our bank statement and found out that they charged us $39.90 (two payments of $19.95) plus $40.75 for whatever extra they said that we ordered that we declined. Then she said that they would be charging our account again next month for $19.95 which is the final payment. The advertisement did not say that nor was it agreed upon. These folks are a rip-off. I only wanted the xpress redi-go machine not a bunch of cook books like I don't already know how to cook. The abused my account on their behalf to benefit them. This is not right! Anyone that ordered from this company should have learned a big lesson and not make the same mistake twice.
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