I made a reservation for an employee for 2 nights at a hotel using travelocity. The employee had an car accident and was stranded. we called the hotel by 10 am when we learned of his plight. the hotel stated they had no problem with the cancellation but any charges would be up to travelocity. then the nightmare began. after significant hold time we were told that they would have to charge us for 1 night - it's the hotels policy. I informed her that the hotel was actually agreeing to cancel without charge. I was again put on hold for a long time, only to have the same Indian female tell me that the "hotel hesitated" ( whatever that meant ). unbeknownst to my Indian counterpart I had already redialed the hotel and spoke with the same hotel agent who again told me that there was no problem at their end but that she actually was on the other line with travelocity trying to resolve the issue for me. When the Indian rep for travelocity finally returned she again stated she was sorry but she could not refund the charges because "the hotel hesitated ". I frankly told her that she was a liar, that in fact I had spoken twice to the hotel ( to the same agent she did ) and it was in fact travelocity, not the hotel, who was trying to stick me with the charges. I asked to speak with a supervisor from the UNITED STATES - after another protracted delay I was told none were available. I was offered a supervisor from India - after another 15 minutes on hold I just hung up and called my credit card company to protest the charges. MY ADVICE - SKIP TRAVELOCITY COMPLETELY. INCOMPETENT SERVICE AND SCAM ARTISTS in my opinion.