I purchased a Yamaha yamrxv565 receiver on 09/20/09 it comes with a 2 year warranty. On July 13th the HDMI port stopped working. On July 14th I took it to Electronic Service Lab in Trenton NJ.

I had not heard anything from them by August 13th So I called and they said they were waiting for parts. I called back on August 31st and he told me tha parts were on back order and he did not know when they would come in.

I called Yamaha and spoke with Don he was very pleasant and he told me he would call me back, of course he never called me back. I called the repair center on September 1st and they told me Don had called them and told them I would be getting a new receiver.

I tried calling Don back to find out what was going on and he did not call me back. I called customer service and was sent to a John Cortes. John told me that Don would be out for awhile and he would be handling my case. He gave me his direct phone number and everything. He told me that he would be away for the Labor Day weekend and would contact me on Tuesday September 7th. As you can guess I have not heard a word from him up to this date September 15th and he has not returned my phone calls. I called the repair center and they have not heard anything from him either. I sent an e-mail to Mr. Tom Sumner on Friday September 10th and have not heard a word from him either. I guess Yamaha just does not care for their customer's. I know I will never purchase another Yamaha product for the rest of my life.

Good Luck to all.

Mike Kirwin