I am surprised that Yamaha does not want to honor the Magnuson-Moss Warranty Act. This is a federal law. They have had over 100 attempts to repair my Rhino (dealer has the documentation). I purchased an additional Two Years Y.E.S. warranty after the original Three Years expired. It came with a Six Month warranty. That’s Sixty-Six Months TOTAL. They say its two old of a "vehicle" to "Want to participate" in my problem! I say, its two old of a "problem" to not want to participate in a FEDERAL LAW!!!
I have made several attempts to resolve this matter, and yet I am still stuck with a lemon that they cannot repair. And furthermore, they thumb their nose at the Federals law. As a consumer, I have rights, and as an American Corporation, they have obligations.
This complaint is for the record. I will attempt to contact their legal department ONE MORE TIME after this complaint. The Act is meant to provide consumers with access to reasonable and effective remedies where there is a breach of warranty on a consumer product. If they do not HONOR my request, I will seek Council to affect this reasonable and effective remedy to the fullest extent allowable by law.
Full Warranty Requirements Under a full warranty, in the case of a defect, malfunction, or failure to conform with the written warranty, the warrantor:
must, as a minimum, remedy the consumer product within a reasonable time and without charge;
may not impose any limitation on the duration of any implied warranty on the product;
may not exclude or limit consequential damages for a breach of any written or implied warranty on the product, unless the exclusion or limitation conspicuously appears on the face of the warranty; and
if the product, or a component part, contains a defect or malfunction, must permit the consumer to elect either a refund or replacement without charge, after a reasonable number of repair attempts.
Read the last line carefully "REASONABLE NUMBER OF ATTEMPTS"!
In addition, the federal government has the authority to take injunctive action against a supplier or warrantor who fails to meet the requirements of the act.
Finally, consumers may seek redress in the courts for alleged violations of the Magnuson-Moss Act. A consumer who has been injured by the noncompliance of a supplier may bring an action in federal court if the amount in controversy is over $25, or a class action if the number of class plaintiffs is greater than 100.
Are there 100 or more of you out there? Respond to me at;
mailto:[email protected]
Yamaha, you have lost your Founders Vision.
Jeffrey Graf