My vehicle was not really dirty but it had some water spots on the windows so I decided to run it through the wash and get the express service so I could keep the costs down and not have to be concerned with tipping the people outside who normally wipe the car down after it goes through the wash.

I saw that there was an express wash for $5.00 but it stated that did not include drying, and I thought that meant the vehicle did not get an automated blow dry at the end of the wash, so I opted for the $8.00 wash.

After completion of the wash the gentlemen outside looked like they wanted to wipe the car down but I waved them off, as I did not have any spare cash and did not want to be obligated to leave a tip.

However, I as drove away I noticed that the automatic dryer did not do a good job at all and I in fact would have the same water spots on my windows and mirrors that I had in the first place.

I returned to the business to see what could be done about this and was directed inside and talked to a gentleman who was identified as the manager.

I explained the situation and informed him that I was not happy with the car wash and felt that I had wasted my money. He informed me that the $8.00 wash does include hand drying but I had waved them off when I had left. I informed him that I believed, according to the pricing sign, that the wash I had purchased was still a self-service type of wash and I apparently mistakenly thought that the $5.00 wash did not include blow drying but the $8.00 wash did, and neither one included hand drying.

So, I was mistaken due to the unclear nature of the sign. However, this so called manager stated that if I did not want to have them hand dry the car that was on me and even though this was a clear misunderstanding as to what services were included with the price of the wash, he did not make any effort to make it right, and when I stated that because of this I would not be returning to this business and further was going to contact the owner, he retorted that I should not come back and if you think I have attitude then just wait until you talk to the owner. He then proceeded to mockingly tell the other gentlemen outside about what had transpired as I walked back to my car.

I find this treatment totally unacceptable and frankly, am shocked that someone in a supervisory capacity would treat a customer in such a manner.

This could have been resolved with him offering to dry the car off properly, or a refund, or some other way of making it right.
Instead I was treated with contempt and ridicule and I feel that this is unacceptable.

A letter to the owner (Thomas Ratliff) and a follow up email was ignored.

My request was for a refund of $8.00 and an apology from the "manager" as well was the owner of the business.