I ordered a comforter set from Home Decorating Company aka Yankee Retail, via the internet. My credit card was charged within minutes. In the next few days I checked the order status and it continually indicated the product was in stock and shipping was pending. After several weeks I contacted them via email and was told that the item expected to ship within 3-5 days. After another 2 weeks, I became frustrated with this company and attempted to cancel the order over the internet, exactly the same way the order was placed. Funny, but orders cannot be cancelled over the internet. I was intructed to contact them via phone Monday-Friday 9a-5P. At this point I disputed the transaction with my credit card company. I did manage to call them during business hours, during the week. Wasn't a suprise that I could not get a human being on the phone. After dialing the number at least 8 times, and "pounding" out, an extremly nasty women answered the phone, but was unable to help me because she was in sales, not customer service. She wa also unable to transfer my call. I then continued to redial the CS number and after 16 attempts a women did answer. When I told her I wanted to cancel the order, she indicated she was not sure she could do that as it was noted on my account that they intended it to ship that same day! I was able to cancel the order, however they did not credit my acoount for an additonal 3 weeks. I am a frequent internet shopper and I have never come across a company with such horrible practices and policies. I only wish I had researched the many complaints against this company prior to ordering from them. Everyones complaints are the same, charged the credit card, never shipped the item. What kind of a company is this?