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Oliver
August 9, 2009
Rip off company
I ordered a comforter set from Home Decorating Company aka Yankee Retail, via the internet. My credit card was charged within minutes. In the next few days I checked the order status and it continually indicated the product was in stock and shipping was pending. After several weeks I contacted them via email and was told that the item expected to ship within 3-5 days. After another 2 weeks, I became frustrated with this company and attempted to cancel the order over the internet, exactly the same way the order was placed. Funny, but orders cannot be cancelled over the internet. I was intructed to contact them via phone Monday-Friday 9a-5P. At this point I disputed the transaction with my credit card company. I did manage to call them during business hours, during the week. Wasn't a suprise that I could not get a human being on the phone. After dialing the number at least 8 times, and "pounding" out, an extremly nasty women answered the phone, but was unable to help me because she was in sales, not customer service. She wa also unable to transfer my call. I then continued to redial the CS number and after 16 attempts a women did answer. When I told her I wanted to cancel the order, she indicated she was not sure she could do that as it was noted on my account that they intended it to ship that same day! I was able to cancel the order, however they did not credit my acoount for an additonal 3 weeks. I am a frequent internet shopper and I have never come across a company with such horrible practices and policies. I only wish I had researched the many complaints against this company prior to ordering from them. Everyones complaints are the same, charged the credit card, never shipped the item. What kind of a company is this?
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David
March 24, 2009
Incredibly poor customer service
I ordered bedroom curtains from Home Decorating Company aka Yankee Retail on 12/26, and was informed that they would ship the week of Jan 4.
For over a month after that, I received email each week or so, directing me to a link which would tell me that the curtains would ship in another week or two. Finally, I started to respond to the email, letting them know that I really did need the curtains ASAP (they were for a 1st floor master bedroom in a new house and which therefore lacked window coverings). To these I simply received the same "thank you for your patience" replies and more email telling me to check the link, which at that point wasn't telling me anything new, or sometimes they contained new projected shipping dates, always a week or two in the future.
Rather frustrated, after emailing them for a month and getting nowhere and some two months after ordering the curtains, I started calling them. The first phone call, they tried to intimate that the curtains had shipped and I had lost them! When I told them this was rather unlikely, as I never received a tracking number for the shipping, and I work from home and can hear every delivery truck, and then told them I should sue them, they said they would check on it and call me back. They never did. Even more frustrated, I called back the next day during regular business hours, but was miraculously dumped into a voicemail system. I left a message there, giving the name of the person I had talked to and all other relevant information and emphasizing my frustration. No one called me back then either. So, using there own website, I emailed their CEO, customer relations manager, and other managers detailing the situation and giving them a few days to get back to me. No one did.
Interestingly, I found the manufacturer online, and spoke with them. It turns out that the product line had been discontinued, and they were moving their factory (or something like that) and didn't think they were ever going to make more curtains!
So Yankee Retail took my money and hoped I wouldn't notice that I never got the product. They had no intention of telling me the truth.
I cancelled the curtains, even that was a hassle, and it took two weeks for them to credit my credit card.
Buyers beware: they also operate under seven other business names: the wind chime company, the grandfather clock company, the home improvement company, the crystal company, etc.
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