I have gone to multiple Yard House Restaurants for years. I've always loved the food and never had a problem with the service EVER. I live in Orange County, CA and have been going to the Irvine and Costa Mesa locations for years, and now that the one in Newport is open I meet my mom for lunch during work all the time. I even had my grandma's birthday there a few years ago, and she loved the place.

I'm writting a review because on Friday January 21, 2010 I visited the LA Live location for the 1st time and had a completely different experience. We had come up to the Nokia Center to see the show Cirque Berzerk for a friend's birthday and she wanted to go to Yard House to eat after the show. I didn't have my ID and was told I wasn't going to get in, which I completely understood and was making jokes about. So this review is based solely on an experience outside your restaurant, that makes me never want to step foot inside to see what the service is like in there. There is a bouncer-type, biker-looking, long haired man in a leather trench coat that works the door that clearly used to work outside a strip club and thinks it's appropraite for a bar, along with his ridiculous attitude. I was so offended by the way he spoke to me and about me, and have NEVER had an experience with a male that is working like that EVER in my life. I wasn't inside the restaurant and had no intention of going in, but since 15 of my friends were, one came out the door to talk to me so I stepped forward to let him know where I'd be. This is when the guy/bouncer/whatever he thinks he is grabbed my arm and pulled me out. He then screamed "you aren't going to get in tonight lady". And I said "Yes, I'm aware of that", and a friend screamed back at him not to touch me. I was one girl waiting outside the restaurant while most of my friends were inside. I had no where to go (because the bus we came up on from orange county wasn't coming back to get us until 12 am), no money with me, and no ID so I was staying close to the restaurant and the table my friends were sitting at outside. When I walked by the front he said "you and your drunk friends need to leave". That's when I went up to this guy and asked for his name. He smerked at me and said sorry I don't give out my name. Everything about him was rude, uncalled for, and completely unprofessional. I called and talked to a manager by the name of Kim who said it was my fault I didn't have my ID, which I agreed with her on. And that it was our group's fault for having drunk people with us...I simply said okay because I wasn't inside and have nothing to do with them. I let Kim know I wasn't calling about not getting it because I didn't have an ID, but because I've never been treated remotely close to that bad at any service establishment or restaurant or bar EVER. What I'm complaining about is Yard House running a business with that man outside speaking to women, or people even, the way he did when I wasn't drunk- my friends were. All I wished was that one of my parents was with me so he would've treated me like a real customer. The words and antics that came out of this man's mouth would've never been said to my mother if she was wasted or not, but because I'm a 24 year old female I think he felt it was okay to cuss at me, touch me, and tell me to get off the property. If anyone can get me his name I would be greatful. I've left a message for customer service at corporate and spoke to a manager at LA Live and at Irvine to let them know I have a huge problem w the guy.