When I booked the Domestic offer I have been assured from shiftthoughts.com/ yatra.com side that I will get domestic flight offer worth of 22, 000/- .So many terms and conditions on Vouchers which they have sent to me which was never explained me on phone.
They told me the offer is for domstic flightbooking at initial call made to me and i agreed upon that and paid rs 6616 .Instead of 22, 000 of flight voucher, they provided me voucher worth of Rs2000.
Voucher worth of Rs18, 000 for holiday packages which I didnt asked for.
In simple term I was interested in domestic flight vouchrs worth of Rs22, 000.
Its cheating.Its like You have orderd Pizza and you will get paratha, cake

I am sure yatra.com using third party like shiftthoghts.com to sell thier product so that nobody will point fingr at yatra.com.
My number is 9916425381 and As I am not getting proper response from yatra.com/shiftthoughts.com(cheaters), I want to drag them to consumer court.please join hand with me
Regards
Manashis

I tried to book tickets through Yatra.com. I thought everything was fine until at the end of the booking process the system said tickets were not booked. I went to a different air ticket site and bought my ticket there.

I forgot about the incident until I saw my bank statement with a transaction from Yatra.com for the tickets that were not booked.

I contacted Yatra.com and they told me the money will be credited back to my account in a week or or. It's been three weeks and I am still missing this money on my account.

I am one of those who appreciates and welcome the conveniences technology has brought to mankind. So, naturally I’ve grown to love and trust to do most everything that can be done online, including banking transactions and shopping, which also include booking travel tickets. One of my favorite travel portals is yatra.com, and I’ve been using the site for quite some time.

To be fair, I’ve never had problems in using the site. And so, I didn’t have the need to contact their support. That is, not before Dec 6, 2009.

On that fateful day, I had the misfortune to (try to) book a flight ticket (Rs. 6877/-) scheduled for the next day. Everything went fine, and I made my payment from my onlineSBI account successfully. After that, when the page was redirected back to yatra.com, there was a message saying “The payment could not be processed”. And that was after my account has been debited.

So, I called up their support number, and I was told to contact them by email. I obediently did that. I included in my mail the details about the transaction, including receipt from my online banking account. I received a response to that email asking me to provide details! I believe they didn’t read the email, and they just send their reply with pre-written message.

I wrote them again, and they replied “they are looking in to it” and wrote them reminders again and again, and their reply was the same.

One email actually informed me that the payment reversal has been processed and that I’d get my money back within 5-7 days’ time. I patiently waited and there’s no refund in the given time.

I again contacted yatra, and they replied it will take 3-5 more days. I AGAIN patiently waited, and even after ten days, I didn’t get my money back.

So, I again wrote them, and they replied that they’ll look in to it. And they are still looking in to it after more than 3 months, with no apology or even a word from them, again.

I’d like to urge people to exercise caution when using YATRA.com. If you’re one of the few unlucky ones to have your transaction fail due to incompetence of yatra.com and their payment gateway, you are to lose your hard-earned money just like that.

I never thought a reputed company like YATRA.com would cheat their customers off their money. I understand that there could be some technical problem when transacting. What I don’t understand is that why it is so difficult to issue a refund for a ticket they didn’t issue.

So, everybody, avoid YATRA.com like a plague… there are scores of other travel websites out there that are more customer friendly and helpful, who wouldn’t cheat you off your money!

Alrite!.. long story made short...

I'd made a flight booking from Hyderabad to Delhi and back to Hyderabad through Yatra.com on 21st Aug 2008 (yaa loooong back!).. I did take the flight from Hyd to Delhi, but due to some reason i was not able to board the flight back, i.e. from Delhi to Hyderabad dated 24th Aug 2008.

I'd immediately informed the authorities, and since it was a refundable flight booking, they promised to return me the amount well within 15 working days. I followed up with them for next 2-3 months, but everytime they had different excuse for taking more time for refund like:
- "we'll get back to you after finding details"
- "get in touch with Air Deccan, since the processing has been completed from Yatra.com's side"
- when I called Air Deccan (Kingfisher Red then), they said "the booking was made by Yatra, so we can not help!"
- they always promised to call back, but no one ever did!

I sent number of mails and got many automated replies :).. no one in person replied (to my knowledge).

Now... its been over 2 n half years now... and I recently came to know about this website, and thought I should try if this really works.

I've attached my itenary details, the booking number etc. I'm also including the same here:

Booking ID: KRDUJA
Booking Date: 21st Aug 2008
Flight details:
To: Air Deccan - 8410598 - 877 - HYD - DEL - 22 Aug 2008
Fro: Air Deccan - 8410601 - 878 - DEL - HYD - 24 Aug 2008
Payment Mode: Net Banking

Lets see if this has any effect on them, and they try to retain their customers!

The Air India flight from Amdabad to Mumbai was cancelled and Yatra has still not returned the money for 4 tickets. I have sent them the copies of the ticket duely signed by the Airline but they have not returned the money. The calls to their call center have been frustrating with so many broken promises that its not even worth mentioning. Every time I mention about refund the call automatically drops.