I booked the flight tickets for 3 persons(Joginder Kumar, Kirti Saini, Jigyanshu Saini) from Delhi to Chennai of 9th of Nov-2010. later due to some personal reasons I cancelled the flight tickets for two member only. But after cancellation what I saw that flight get rescheduled on date 25th of Nov for only person(Joginder Kumar) which was remaining after two person cancellation. This has happened because of the Yatra.com people. I called many times to them but they were not having any answer of flight reschedule. Initially they were agreed to book/reschedule my ticket on 9th again without any charges. But after that discussion they were not bothering me provide any updates on it. So after three days follow-ups with them nothing happened for my flight. So as I was while cancelling the flight on 4th Nov this flight was in need of flight tickets of 25th Nov. On yatra.com website it my tickets were showing for 9th Nov but on Indigo- flight website it was showing me on 25th of Nov. I also called to indigo customer care to check why this is showing on 25th nov then they suggested that it has been done from internet and you need to contact with your agent(yatra.com).But yatra.com customer care officers were not giving me any information as it was their mistake. Finally I cancelled that single flight ticket. The Worst thing which I found they were picking the phone and putting me on a long hold and disconnecting the calls without giving me any answer. This all gave me mental harassment and my rights of information.
From the internet I picked various locations office numbers and talked they said, it’s been booked from the internet so you need to speak to the customer care office only. So after having thousands Rupees calls to many offices in yatra.com nothing came in my hand and no reply from yatra.com. I also sent emails on [email protected] they gave me Booking Request Reference Number is: 5422459. but nothing finally came from their side.

Please refer to the necessary details from yatra.com regarding this booking:-
Phone no of yatra customer care office: 0124-3040500, 0124-3040500 --3000
Email communication id: [email protected],
yatra reference:- 13101010404
PNR :P7V2EB


They called to return the money in 72hours but even after many days of cancellations they will not refund your money on flight cancellations. The worst services I ever seen into my flight booking history. If someone believe me, Please don’t ever go for Yatra.com. They are making fraud by rescheduling flights/making double cancellation charges and many more.. .doing harassment of the people. Specially they don’t care about the customer they don’t entertain customer once they get the money. This is really a harassment by them to the customer. I am already filled a consumer court case with them. if someone face the similar kind of issue then this will be helpful for you all. so be aware about the frauds of Yatra.com

FQM42RVUVO) International Flights - Customer Service - Complaint
Dear Sir,

The refund promised has not been received yet and more than 2 and a half years have elapsed. If yatra.com is on verge of bankruptcy please let me know so that I can take suitable action
Dear Mr.

Greetings from Yatra.com!

This is in regards with your booking under Yatra reference number: O2AMSVC.

As per your e mail we would like to inform you that we have checked with the concerned department related with your booking.

May we please to inform you that we have forwarded a request to the concern department for the same as cash back is already under process. We have to investigate the same with the concern department and will confirm you also about the process status.

If you require any further details then please send us an e mail or give us a call at the below mentioned numbers as we will be glad to assist you.

Thanks with Regards,
Sumit Mathur
Travel Consultant - Yatra International Team

B-21, Infocity Phase -1,
Near Hero Honda Chowk,
Sector-34, Gurgaon-122001
Landline : 0124-3040500
Call centre no : 0987 1800 800 (for all networks)
1800 1800 800 (for BSNL/MTNL)
Fax: 0124-3040779, 3040798
Email: [email protected]
Visit us: www.yatra.com


-----Original Message-----
From: AMAL KUMAR ([email protected])
Date: Friday, May 02, 2008 12:45 PM
To: International OB Flight Service ([email protected])
Subject: (FQM42RVUVO) International Flights - Customer Service - Complaint

Enter your Yatra Ref number = O2AMSVC
Interaction Type: = International Flights
Interaction Subtype: = Customer Service
Request Type : = Complaint
Questions/Comments= I had booked a return ticket to London from Delhi in March with Reference No. O2AMSVC. I booked the ticket online and I have already completed my journey.

I was supposed to get the cash back of Rs. 5000 which yatra.com promised to credit in my credit card account within 30 days but almost 45 days have elapsed and no credit has been made to my account so far. I called your customer care last week and they again made a false promise that it will be transferred in 4-5 days but till date no credit has been made. I am sorry to say that it is the credibility of your reputed travel agency on stake and I am very much pained to write this. I hope you will credit the amount within next few days or else I will think of other redressal mechanism.

Yours truly

Amal Kumar

Beware of SCAM by Subash International/Yatra - Katra

Hotel Booking was made for Room with Double bed so that 2 Adults and Kids can stay. This was categorically specified multiple times to Yatra's Agent - Reena Mishra. On arrival at the hotel Subhash International - Katra to our utter surprise the room had only single Bed. On contacting Hotel front desk not only they were rude but at same time denied to even listen to us and said that all 4 of us will have to sleep in the single Bed. Yatra regional representative Asim was contacted and we were suggested not to stay at the hotel. No check-in process was done by us at the hotel. Yatra customer support has been contacted for us to get refund and its now 2 months after our visit and forget about refund.. yatra does not have even courtsey to acknowledge that they goofed up and Yatra even plans to dispute with the hotel and get us a refund.

BEWARE of SUBHASH INTERNATIONAL - KATRA and we would recommend avoid staying there and absolutely not to do any sorts of business - may it be a hotel or airlines or any...as it is our hard earned money and we cannot let cheats like Yatra have it with no services provided to the customers.

I had booked an international ticket by Yatra.com even thouh the price of the ticket was a little bit higher than the price from the airlines webiste keeping in mind their Dus ka dum offer under which they give 10 free tickets for domestic travel.

After a long followup (here long means 100s of minutes & atleast 20 phone calls) the company tells me that the tickets are not available for the dates I want to fly. They want to give me the tickets 3 days before my planned date. I was pretty pissed off.

So just to check he was not fooling around with me, I called them again in 5 min and told them the new dates (the ones for which they had told me that the seats are available) and then they told me that even those dates were not available and told me again the dates for 3 days ahead of my planned new travel dates. So it is a scam and they are not giving any free tickets.

Ultimately all the free tickets are a waste. Beware of and kind of offers from yatra.com

I have had a terrible experience with yatra.com. I booked domestic flights online which I later needed to cancel due to a change in schedule.

When I booked the flights the confirmation email from Yatra.com informed me that the flight was refundable and I would be charged 750rs per person and a 200rs fee to cancel the booking (amounting to a total £23). Fine I thought. Until I tried to cancel the booking.

Yatra.com wanted to charge a total of £40, made up of what they call 'Yatra profit', airline tax and Yatra service fee. Nowhere on their site or on the booking confirmation were these additional charges advertised. I queried these charges and asked them to refund what was owed to me.

They seem to be rather illiterate at Yatra.com HQ as I keep receiving the same email telling me the charge includes a Yatra profit, despite me telling them they can't just whack on charges however they feel unless they were advertised at the time of booking.

I've reached the end of my tether with this company and have now disputed the charges with my credit card company who have informed me they've received 100's of complaints about Yatra.com.

I would highly recommend you stay well away from Yatra.com unless you enjoy getting ripped off.