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Urianenko
July 21, 2010
I have to suffer for their technical problems
This post I am scripting in out-and-out disappointment & frustration while executing my first endeavor on yatra.com for a Air Ticket between Srinagar – Delhi for 26th May 07. I got a good match for my travel and the price offered was tempting enough to book the IA flight. Everything went even till the Confirm step. I typed in my particulars gave my credit card details but then get the error. This occurs twice and have no confirmation on the booking either time. On both the occasions my credit card has been charged and no tickets issued.
I called up the call center first it was killing wait for 9.35 mins before I finally heard a human voice rather than an IVR. Prime thing is that the quality of the executives is so pathetic that they can speak courteous English and rather than giving an assistance try to threaten & intimidate you that your ticket will not be issues. They are denying the Air ticket now say that the fare is not available. Why I have to suffer for there technical problems.
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resan
April 2, 2010
Fraud
I recently booked tickets through yatra.com to travel from US to mumbai and lost $800 because of Yatra.com negligence. There are hundred of complaints and reviews I noticed online after I suffered the Loss.
Please be aware of and never ever buy your tickets through YATRA.COM.
AGAIN PLEASE DONOT BUY TICKETS THROUGH YATRA.COM, they are fraudulant.
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Sumitra Manamohan
January 14, 2010
Cancelled Tickets refund not yet received intimation
I had booked flight Tickets from B'lore to Pune on 23rd for 26th Indigo Flight and return Flight by Spicejet for 29th DEc. I was told money would be refunded in about 7 days. Not heard from yatra still about the status. Booking reference is DOLBDC
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venkycool
December 22, 2009
Refund
I booked one way ticket from Chennai to USA, it costed me around Rs.32000, Yatra did debit my amount from ICICI payment gateway and stupid site did went through and booking was not done. They didn't even tell me that and they said I will get my tickets on my email and days nearby to departure, they finally said booking was not done and it got cancelled. I have to spend another Rs 32000 and booked myself in Qata airways. Till date they didn't refund my money. According to them, they say, they had refunded but it still doesnt show up in my account..it is nearly 1 month.
Customer servives is useless, I have called many many times from US regarding this refund but all ask stupid question from scratch without going through call history which I had made to them.
Fraudulent people and I never trust and book with yatra and I suggest others to no to go for it.
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khanabdulaziz4u
December 13, 2009
Fraud transaction with yatra.com through my hsbc credit card
Fraud transaction with yatra.com through my hsbc credit card
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respected sir,
I am holding an HSBC Credit card since last one year. On friday 11th of December 2009 I received a message on my mobile registered by HSBC saying that "thankyou for using your card for making a travel booking on the 11/12/2009". It was a shocking message for me as I have never ever used my HSBC Card online for any shopping. I contacted the HSBC Customer Care only to know that a transaction amounting Rs.3189.41 is done through my card online with yatraonlineserviceltd. When I convinced them for the transaction not done by me they asked me to contact Yatra.com.
I contacted them only to find that they could not find any booking searching through my Credit Card no., and asked me to wait till the estatement is generated and to send the copy of the same to them for any further action to be taken by them.
Sir, I have never ever faced such situation in my life. I am getting so confused what to do? Kindly help me to find a way.
Thanking you,
khan abdul.
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karan Arora
December 8, 2009
fraud booking
I had made a booking for a return flight through my net banking and the amount of Rs.7687 was charged by the Yatra.com but the tickets were not been delivered saying that the system had some error. but when i checked my state bank account, the money had been transfered to yatra account. i had called them and they said that they will be refunding the money in 3-5 working days, its been 17 days now and they havent returned me the money. when called they say that the senior department is looking into the matter and when insisted to talk they say that the senior team is very busy. they are a total gang of frauds
please tell me how to go about the legal procedure.
Regards,
Karan Arora
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Pradhip
December 3, 2009
non-refundable ticket was sold saying refundable
During the time of reservation i was told my ticket is refundable with minimal penalty for cancellation. I trusted and booked my ticket thinking i am getting better price. Now i want to cancel it Yatra says it is non refundable ticket. I lost $1200 for a wrong information give by an agent. I called and emailed serval time to talk to some who can do the right either give my refund of get a ticket for another date with out paying extra, but i was just ignored. Any thing they say over the phone please make sure to have them send email other dont even book it.
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magoo
October 5, 2009
Credit Card Fraud
I traied to book 4 tickets from Delhi to Amdabad. Yatra debited my card but were unable to honour the bookings. 7 days later and they have still not refunded the amounts taken from my account. Why were the amounts debited in the first place if they cound not book me on the flights? Their website states that they only show available flights! I hope they have not stolen my money from my credit card. refund no. UK5394.
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GeetikaKansal
September 12, 2009
Yatra Fraudent
This is to bring to your notice that while booking 2 tickets for my husband and myself from Mumbai to Kolkatta and Kolkatta to Mumbai on 13 -Aug-09 we booked the ticket through there travel consultant and he has confirmed the ticket and an amount of Rs 13468.58/- was charged.Few days back when I Tried taking out the print it showed the ticket status as unconfirmed .We spoke to Yatra.com and also wrote to them that the amount has been deducted and the ticket status is showing unconfirmed.
They gave us the Yatra Reference no.4116027 and said that they will be responding shortly.
I have forwarded them the credit card statement also.
But no response has come till date for refund of deducted money.
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Frank Viegas
April 7, 2009
Ticket not booked
DO NOT BOOK WITH YATRA.
I had a confirmed booking and my money was deducted immediately. But when I turned up at the airport, the airline informed me that no reservation had been made. I managed to book another ticket at the spot and tried chasing Yatra.com for my refund.
LOUSIEST CUSTOMER SERVICE EVER. I was promised a refund 3 times and I am still chasing it a 3 weeks later. They can't find my reference number, their telephone lines do not work, they promise a call-back and nothing happens, etc, etc, etc.
To add insult to injury, I spent about 25£ in roaming charges. Nobody has apologised or agreed to compensate me for the hassle, expense and stress this sorry affair has cost me.
So, don't book with Yatra.com if you want stress free travel.Wish I had checked them up online before I used their website. There are loads of irate customers.
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