Following an enquiry about a no credit check loan I was interviewed on the phone where I was told all I need to qualify was to be in full time employment with a current bank account proof of which I had to provide, at no point was I told they were in fact a brokers and they required a broker fee .I was sent agreement forms to sign along with a terms of business sheet .To my horror when a direct debit was returned for my counsil tax on checking my bank details I found £69-50 had been taken from my account.
I contacted Yesloans and after time I got to talk to a lady who informed me I would have to put a request in writing I told her this was done when I returned my agreement forms unsigned in a pre-paid envelope she insisted no reply had been received and I would have to reapply this I have done twice.I asked for this to be done using the same bank details they used to take it out she informed me details are not retained contravening what it says in the terms of buisness
"To facilitate us processing payments AND repayments you authorise us to retain your charge credit and debit details"
I have still not had any joy and as I have had dealings with two other companies who share the same address i.e.MONEYWORRIES and Beneficial Claims I feel I must persue my complaint through the Ombudsman

This is possibly the most appalling service I have ever experienced. When demanding a refund for my set up fee of £69.50, as I cancelled a loan application, I was informed to send a fax and assured that my refund would be in my bank account within 24 hours. After 60 hours the refund was not there and so I called the customer service team (a name that should be 'customer aggravating team'. Having waited yet another 30 minutes to get through I was told that my refund could take up to 30 days. I then asked for an email address to contact them which, reluctantly I was given. It was false! I then asked for a senior member of staff and was told there were none available. I was only offered a customer complaints procedure which meant I had to write in. Do not be fooled by these people. They take money and keep it in their accounts for as long as possible. Quick to take your fee but useless and complete liars when you ask for it back. Write to the Directors which can be found on Companies House. If you have no luck after 8 weeks of complaining go to the Ombudsman.

I approached Yes Loans looking for a loan of £1500, ad was told that yes i was accepted for a loan and that i would need to pay them a fee of 69.50. I signed the forms, I paid the fee and was told my loan would take 4 days to come through. I waited the four days and then rang them only to be told they couldn't help me. I asked for my fee to be refunded, they said yes thats fine butwould you just talk to these guys first, and then put me through to a debt management agency called Moneyworries (who i later find out are in the same building and are owned by the same people). I agree to use Moneyworries and think nothing of it, thinking i would still get my refund of the 69.50.
That was 2 months ago, today i have spoken to Yes loans who tell me i'm not entitled to my £69.50 as i took one of their services i.e Moneyworries and that my moneyworries fee would've been discounted to the value of the yes loans fee. Moneyworries insist it has not been discounted and they have received no money from Yes loans.
Yes Loans tell me i'm not entitled to the money and it is too late to get the discount with moneyworries. Basically Yes Loans have taken my 69.50 as payment for transferring my phone call to someone else probably in the same room, to a company who i could have contacted myself, for the fee of NOTHING. To me this is disgusting behaviour and i believe that take on customers who have no chance of a loan so they can pocket the 'brokerage fee'.
Yes loans are preying on the financially weak.

I called yes loans before xmas to get a loan to consilidate, i was told that i could have the loan but needed to pay 59.00 fees which i did, as i have just read i am not the only one and feel cheated and would like my money back