Wondering if someone could help me? I rang to enquire about a loan with Yes loans on the 6th November and got so confused I ended up paying out £69.50!!! It took awhile for me to register what had happened so I rang back and cancelled everything. I asked for a refund but they were unable to offer me one. I had to write a letter asking for this... I did that and nothing! I have sent out two recorded 1st class letters and also tried to ring them but got cut off during the transfer to the Customer care dept...!!! What can I do? I now get endless calls/texts from loan companies everyday :(

A fee of £69.50 was taken from my debit card by an agent of Yes Loans. She had contacted me after my details were passed on to them she said. I was asked to provide my card details as "verification" but before I knew that sum of money was taken from my card. I then received a form in the post which I was asked to sign and send back to finalise my loan. I telephoned Yes Loans to inform them that I did not authorise them to take that payment of £69.50 and I'd like my money back. I was advised to ask for my money back in writting and expect to wait for 30 days for a cheque, minus £5.00 for their admin costs. I sent the letter 27th of September 2010 and it is now November and the cheque is still nowhere to be found. I have tried calling their "Customer Care" number on several occasions and at one point I was put on hold until I gave up and hung up! On one occasion I did get to speak to someone he was so dismissive of me you would have thought it was his money not mine I was asking for back

after i was welcomed as a yes loan client i was told that i also had 2 complete a application form and a one off processing fee of 69.50 which was returnable if the loan offerd was not taken .I was offerd a loan with a huge apr and also they wonted me to get a second garator who own there own home for a lone that was only £2, 500 I TURNED THIS DOWN AND WAS TOLD that my processing fee wld be returned to me by cheque thought the post in feb but im still waitin for this money tryin to ring them is a joke as ur put on hold for so long on a high call rate some thing needs to followed u about this company as there takin money of the people thats askin them to help surly this is not allowed

There is a facebook page called 'Say no to Yes loans', check it out

After spending nearly 3 hours on the phone, my battery ran out, while talking to someone, I didn't even know they were YES LOANS. A week later I received paperwork from them to sign and return, but I'd already decided to get a bank loan if I really wanted to bother with one at all.
I returned their paperwork, with a letter saying I was no longer interested and was quite fed up with listening to endless rap music and other codswallop, when trying to contact them by phone. Anyway since then I must have had about 50 calls from companies wanting to lend me money, give me advice on how not to get in debt etc etc and they took £69 from my bank for putting my name on a list.
My advice to others, DON'T ask Yes Loans for help. You only get to speak to someone if you're talking about borrowing money. If you want to complain, stop phone calls etc you get awful music for hours.
I went online for them to call me and when they did, I asked who was paying for the call and she said they were. As usual because I had a complaint, I got the music to cut your throat by and I left it for as long as poss. before going to work - about 45 minutes HA HA HA. I felt better after that.
Pamf2c3