Yext services when I started with them were direct and understandable. I was able to get credit for their pay to call service. I get an invoice listen to the calls that came in and note down which where fake, solicitors, wrong numbers, etc. It was easy I would call in or use their website. No problems for a year. I then started getting calls that were not only wrong numbers but totally out of the scope of my region and my doctors office. They denied credit stating that they no longer provide credit for calls that were made. How the HELL do you not give credit to your customer for legitimate complaints. I wasnt pulling them out of thin air. Their customer service was not providing any at all. Finally the only solution that a supervisor, Kennan, could give me was credit for a year for maintenance. What the hell do I want a freakin $10 credit for 12 months, when I was dinged for over $700. Their quality of service is ridiculous!!!

update...after Yext read my posting the called me to patch things up.
They refunded some of the charges which impressed me.
The customer service person actually was very helpful...unfortunately a bit too late..

please don't sign up with this company it is a ripoff .. sales rep say they will not charge you for calls unless it leads to revenue .. i got billed for call that leads to nothing, when i call to desp charges rep was disrespectful and was told that i will be billed anyway .
please take it from me and dont get burned by yext dont sign up with them you will be sorry you did like me ..

YEXT uses high pressure sales tactics to get you to sign up. I ended up signing up. I was out and about and not near a computer to check them out while they were talking so I thought it sounded ok and went for it. I am not in need of more jobs but the reason I wanted to be a part of them is because of the exclusivity for the 50 mile radius I would have. Plus I like to be into the next thing because I don’t want to be left behind in the new types of advertising that come out. But then when I did finally get near a computer to check them out I came across this page and a couple of others. So I said the best way to see if they are a reputable company or not was to call them back and test them.
So I did by starting off with I would like to end my account. The account manager on the phone would not end my account at all. It was like he pretended not to hear that part. He kept saying he wanted to know why and I told him that I didn’t need their services. So he asked again why I wanted to end my account. So I explained in more detail that I have enough jobs and decided not to do this YEXT thing. So he says why do you want to end your account so I said I just told you. So he repeats himself again. This went on for about 20 minutes the same exact stuff and question. Why do you want to end your account. This guy would not end my account for nothing. He was rude and belligerent. All in all a half hour goes by and I finally just said I would report them on the internet and not to worry Ill cancel my credit card and get another. I feel that no matter how long I stayed on the phone with them My account would have never have been ended. All in All that is probably a little over an hour of my life that I can never have back. They stole that hour of my life from me so Ill repay in kind by posting this complaint in as many places as I can find. One more thing, I hate typing so for me to sit here and type all of this means that I am really ticked off. I don’t lodge complaints unless I feel extremely strong about something so by me typing this it means I think this company is definitely crap. YEXT I feel for you. You're going to rip off the wrong people one of these days and its going to get ugly for you!!!