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Digital EnSnare
July 11, 2011
Magicjack
Purchase a magic jack device, setup said device and began using service. Had issues with disabling voicemail and getting phone calls to ring correctly. After numerous attempts to contact their live chat support, and being told there was no corporate number and they couldn't help me. I contacted my ISP and found that their side was working perfectly running 30Mbps down and 5Mbps up. On many occasions the magicjack chat rep would say goodbye and disconnect my chat. I want a resolution, refund of payment, and to be personally contacted.
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June 20, 2008
Horrible customer service
Something to be aware of if you are thinking about buying a MagicJack. I haven't had any problems using it on an Intel-Based Mac. However, I just ordered my fifth one (the other 4 were for friends out of the country) and the company mixed up my shipping address.
I have heard rumours that their customer service is bad. Actually, it is horrible. You cannot speak with anyone. Everything is done by live chat. They are not trained to handle anything outside of the manual they read from. They cannot form proper English sentences. They do not go out of their way to make things right for the end user. A few days ago I discovered my order was sent to the wrong address and it has been a nightmare trying to get it fixed.
From what I understand, they went from selling a few hundred per day to 8000 per day. Unfortunately, they don't seem equipped to handle the administrative side of the business.
There are a lot of complaints with this company, which is owned by http://www.ymaxcorp.com/. You can google "ymax and complaints". Most of the problems are customer service. I suspect they will face a class-action lawsuit in the future to straighten them out.
My advice if you order... Make sure everything is correct with all ordering details. If you have a problem be prepared for a long battle getting it resolve. On the other hand, the four previous orders arrived perfectly. From a hardware/software point of view, you have an occasional echo, service interruptions, no Mac technical support (still in beta), etc... But, most of the time, it simply works well. My friends in Europe saved thousands of dollars already so they are happy.
The product works, customer service does not.
Good Luck!
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