I bought this and it woeked fine, but I was told that number porting would be available sometime in 2009. Then it was sometime this fall. Then it was by the first week of August 2010! and it still says that on their site, and it is still not available. I think it was a bait and switch scam. I think I'll be contacting the Attorney Generals office and I would encourage everyone else to as well. I haven't been able to use this because I do not want top change my phone number. I'm tired of being promised something that may never happen. I too have had plenty of conversations with there live agents and they aren't in America and know nothing.